How do I let a guest in?

Creating guests

 On iPhone

  1. Select 'Let Someone In' on the unlock screen
  2. Enter your guest's details
  3. Choose door(s) to provide access to
  4. Select which type of access to provide:
    • 15 Minutes and Single Day doorcodes: Access lasts a full calendar day from midnight to midnight (15 minute doorcodes expire 15 minutes after use). Can always be given remotely.
    • Permanent: Guest's doorcode lasts till you revoke it. You must be at your device to create a permanent code
  5. If you created a permanent guest, you will need to update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it

 

Let_a_guest_in_1_2x.jpg

 

On Android

  1. Select 'Let Someone In' on the unlock screen
  2. Select whether to give access for today or tomorrow
  3. Select which doors they should have access to by tapping the relevant circles
  4. You can optionally toggle 'Self-destructs 15 minutes after use' if you would like the code to stop working, 15 minutes after your guest first uses it
  5. Enter the name of your guest
  6. On the finish screen you can see your guest's doorcode and an option to share it via any of your apps by tapping 'Send'
  7. Tap the back arrow to return to the unlock screen
  8. You can view your guests and their doorcodes by navigating to the left menu and tapping 'Manage Guests'

 

 

Deleting Guests

On iPhone

Important: Daily or 15 minute guest doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Manager

To delete a permanent guest:

  1. Select 'Manage Guests' in the left menu
  2. Select the door
  3. Select the guest you want to delete
  4. Revoke access 
  5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

 

Let_a_guest_in_2_2x.jpg

 

On Android

The Latch App on Android currently only supports single day and 15 minute guest access - which cannot be revoked once generated. You can however enable privacy mode on your lock which causes the lock to reject all single day or 15 minute doorcodes while engaged.

 

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.