If your Latch Keycard is lost or stolen

If you've lost your Latch Keycard or you think it might be stolen, the following steps will help:

  1. Go to keycard.latch.com
  2. Select 'Deactivate'
  3. Enter your Latch email address (that you use to login to the app)
  4. Check your email and confirm the deactivation
  5. Your building management will be informed to update your device to ensure the Keycard no longer works

If you need a new Keycard, contact your building management and activate it with the following steps.