Adding, removing, and editing people in Latch Manager

Whether it's adding or removing a resident, or editing the doors they have access to, managing access for your building is simple, fast, and secure with Latch Manager. If you don't have access to Latch Manager, contact support@latch.com.

 

Creating someone

Follow the steps below to add someone to your building:

  1. Select the relevant building in the left menu
  2. Select 'Users'
  3. Select 'Add New User'
  4. Fill out the person's contact details
  5. Select the doors that they should have access to
  6. At this point, the recipient will receive a welcome email with their app login details
  7. Review the door update tasks on the day that the access starts. What are door update tasks?
  8. Once the devices have been updated, the person will be able to access the doors by using their smartphone, doorcode, or Latch Keycard (Note: You need to independently setup Latch Keycard before using it)

 

Removing someone

  1. Navigate to 'Users'
  2. Select the person you would like to remove
  3. Select 'Info'
  4. Select 'Delete User'
  5. Confirm that you would like to delete the user (note: this will also remove access for their permanent guests)
  6. Update the relevant doors. What are door update tasks?
  7. Once the devices have been updated, the person will no longer be able to access the doors

 

Editing someone's access 

  1. Navigate to the 'Users'
  2. Select the person you would like to remove
  3. Select 'Doors'
  4. Select 'Manage Doors'
  5. Edit their doors and confirm the changes
  6. Review the door update tasks. What are door update tasks?
  7. Once the devices have been updated, the changes will become active