To troubleshoot an unlock issue, try the following.
Check the following first:
- Ensure you're on the latest version of the app
- Device Bluetooth is turned on
- You are near the Latch device that you wish to unlock
- The correct Latch device has been selected
If issues persist try the following:
- Turn Airplane mode on and off.
- Try your doorcode Where do I find my doorcode?
- Sync the device with the Latch App or Latch Manager App:
- Latch App: Choose 'Lock Status' in the left menu and swipe left on the device to sync
- Latch Manager App, select the lock and select 'Sync'
Latch Keycard and doorcodes
If doorcodes or Latch Keycard are not working it could be that the Latch Device is not up to date. To update it, sync it using the Latch App or Latch Manager App (see above).
If unlocking issues persist, please contact firstname.lastname@example.org.