Issues with unlocking

To troubleshoot an unlock issue, try the following.

 

Latch App

Check the following first:

  1. Ensure you're on the latest version of the app
  2. Device Bluetooth is turned on
  3. You are near the Latch device that you wish to unlock
  4. The correct Latch device has been selected
  5. You are unlocking a door within your designated schedule. Troubleshoot issues with schedules here.

If issues persist try the following:

  1. Turn Airplane mode on and off.
  2. Try your doorcode Where do I find my doorcode?
  3. Update the Latch device with the Latch App or Latch Manager App:

 

Latch Keycard and doorcodes

If doorcodes or Latch Keycard are not working it could be that the Latch Device is not up-to-date.

If unlocking issues persist, please contact support@latch.com.