To troubleshoot an unlock issue, try the following.
Check the following first:
- Ensure you're on the latest version of the app
- Device Bluetooth is turned on
- You are near the Latch device that you wish to unlock
- The correct Latch device has been selected
- You are unlocking a door within your designated schedule. Troubleshoot issues with schedules here.
If issues persist try the following:
- Turn Airplane mode on and off.
- Try your doorcode Where do I find my doorcode?
- Update the Latch device with the Latch App or Latch Manager App:
Latch Keycard and doorcodes
If doorcodes or Latch Keycard are not working it could be that the Latch Device is not up-to-date.
If unlocking issues persist, please contact firstname.lastname@example.org.