Doorcodes not working

To troubleshoot a doorcode issue, perform a manual sync in the Latch or Latch Manager App.

 

Latch App:

  1. Select Left Menu
  2. Choose "Lock Status"
  3. Swipe left on lock to reveal "Sync"

 

Latch Manager App:

  1. Select lock
  2. Select "Sync"

 

Permanent guest doorcodes

When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.

 

If doorcode issue persists, please contact support@latch.com.