To troubleshoot a doorcode issue, perform a manual sync in the Latch or Latch Manager App.
- Select Left Menu
- Choose "Lock Status"
- Swipe left on lock to reveal "Sync"
Latch Manager App:
- Select lock
- Select "Sync"
Permanent guest doorcodes
When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.
If doorcode issue persists, please contact firstname.lastname@example.org.