Contact Sales

Doorcodes not working

To troubleshoot a doorcode issue, perform a manual update in the Latch or Latch Manager App while physically at the Latch device.

 

Latch App:

  1. Select the Settings Menu in the upper left
  2. Choose "Locks"
  3. Swipe left on the corresponding door name
  4. Select 'Update'

 

Latch Manager App:

  1. Select the corresponding building
  2. Select the corresponding door / lock name
  3. Select 'Update'

 

Permanent guest doorcodes

When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.

 

If doorcode issue persists, please contact support@latch.com.