Doorcodes not working

To troubleshoot a doorcode issue, perform a manual update in the Latch or Latch Manager App while physically at the Latch device.

Latch App:

1. Select the Settings Menu in the upper left
2. Choose "Locks"
3. Swipe left on the corresponding door name
4. Select 'Update'

Latch Manager App:

1. Select the corresponding building
2. Select the corresponding door / lock name
3. Select 'Update'

Permanent guest doorcodes

When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.

If doorcode issue persists, please contact support@latch.com.