I cannot login to the app

Check your login details

When your building management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app. 

 

Further troubleshooting

  • Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
  • If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
  • Double check your password - it is case sensitive
  • If you forgot your password, select 'I forgot my password' on the login screen
  • If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.