Check your login details
When your building management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app.
- Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
- If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
- Double check your password - it is case sensitive
- If you forgot your password, select 'I forgot my password' on the login screen
- If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.