What is the best way to issue keycards?

Latch Keycards work securely across all the doors someone can open and are unique only to them. Therefore, activating and deactivating them is similar to a credit card.  

Contact orders@latch.com to place a Keycard order. 

 

Someone who will use the Latch app

  1. Create their access in Latch Building Manager. 
  2. Give them their Latch keycard. The card will prompt them to activate their keycard online. After activating they must open any non-internet connected doors with the Latch app before their keycard will work. 

Please note: Their keycard must be activated before they open doors with the Latch app for the first time. If the've already used the Latch app to open their doors, they will be shown how to manually update their doors with the app. 

 

Someone who will not use the Latch app

  1. Create their access in Latch Building Manager.
  2. Give them their Latch keycard. The card will prompt them to activate their keycard online. After activating, they will be instructed to notify their building's management to update their doors. 
  3. Update any of their non-internet connected doors using the Latch Building Manager app (iOS). Their Keycard will not open these doors until updated.