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Finding out if your residents have activated a Keycard or have the Latch app

With Latch Manager you can see if a resident has successfully logged into the app or has an activated Keycard, so you can rest assured they can get into the property. See Getting Started for more information on getting access to Latch Manager.

To see if a resident has logged into the app or activated a keycard follow these steps:

  1. Open Latch Manager 
  2. Select 'People'
  3. Select the user who's credentials you want to check
  4. View the status of their credentials under 'Latch App' and 'Keycard'

 

What does 'Activation/Deactivation Pending' mean?

When you activate or deactivate a Keycard, the relevant doors need to be updated to ensure the Keycard is added or removed accordingly. For internet-connected doors, this happens automatically. For non-internet connected doors, you will need to update those doors using the Latch App or Manager App.

 

  • 'Pending' means that some doors have not been updated yet to reflect the changes you made to someone's Keycard

 

How do I give Keycards to my residents?

Learn more.