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Swapping out or deactivating a Latch device

It's easy to swap out or deactivate a Latch device without causing disruption. Deactivating, removes all accesses from the device, and disassociates it from the door which it was assigned to. Once deactivated, you can assign a different door to the device.


1. Deactivate the Latch device 

  1. Ensure you have access to the door - if you don't, ask your administrator to give you access
  2. Using the Manager App, navigate to the devices list
  3. Select the door which you want to deactivate the Latch device from
  4. Select 'deactivate'


2. Activate and program the new Latch device on the door

  • Ensure you select the same door name when programming the new Latch device to ensure you restore access to the right door for all the right people