Contact Sales

Troubleshooting the Latch Package Scanner

We are currently sending notifications by matching the first and last name of the resident uploaded to the Latch Manager

If you receive an error stating “Processing failed, try again,” see below: 

  1. The resident’s first or last name may be missing from their contact card in Latch Manager. Double check that their information is entered correctly. 
  2. You will receive an error if the package is for a person that doesn't have a Latch Manager contact card. For example, the contact card for the leaseholder may have been uploaded, but information was not added for their roommates, spouse, or guests. 
  3. If the package is for "Reggie" but the Latch Manager contact card has the name "Reginald," you will receive an error. Confirm the contact card uses the correct version of your resident’s name. 
  4. The picture may be too blurry or is an unrelated picture so text cannot be matched.