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How do I connect a Honeywell thermostat to WiFi?

When a Honeywell thermostat has a status of Disconnected or Tap to Connect, it is not connected to the internet and must be connected. You will not be able to control the thermostat using the Latch App and the information available for display will be out of date or unavailable.

We recommend attempting to connect the thermostat to WiFi. If connecting the device to the network fails or it continues to fall offline, troubleshooting of the WiFi network is required. 

Honeywell T5 or T6 Thermostats

For users of the Latch App for Android:

An iOS device such as an iPhone is required to reconnect a Honeywell thermostat to a WiFi network. If you do not have an iOS device available, please contact your property manager for assistance.

For users of the Latch App for iOS: 

  1. Find your thermostat in the Latch App.
  2. Tap on your thermostat then tap on Tap here to connect.
  3. Press and Hold the center of the thermostat’s screen for 5 seconds to place it into pairing mode.
  4. Go to the WiFi settings on your iOS device and tap on the LYRIC network name displayed on the thermostat’s screen. This will be listed under Set up new device in the iOS WiFi settings.
  5. Select the WiFi network you want to connect your thermostat to and tap Next in the top right corner of the screen.
  6. Enter the network password if prompted.
  7. Tap Done.
  8. Return to the thermostat page in the Latch App to check that the thermostat has successfully connected to the internet.

Honeywell T9 or T10 Thermostats

  1. Find your thermostat in the Latch App.
  2. Tap on your thermostat then tap on Tap here to connect. Follow the on-screen instructions to connect the Thermostat to WiFi.
  3. Locate your Thermostat on the wall and tap the Menu button.
  4. Tap the WiFi option in the Menu.
  5. Choose the WiFi Network Name from the list and enter the Network Password
  6. You will see a Success message on the Thermostat when complete. Please wait a few minutes for the Thermostat to show as connected in the Latch App.

If the issue persists please contact for additional assistance.

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