If you have or had Latch access in either California, Colorado, Virginia, Utah, or Connecticut
In limited circumstances, Latch may act as a “business” or “data controller,” where you have a direct relationship with Latch (e.g., a WeWork membership that you purchased directly from Latch). In these rare circumstances, Latch will action your privacy rights request directly when you send us a request to firstname.lastname@example.org.
If you do not have or did not previously have Latch access in California, Colorado, Virginia, Utah, or Connecticut
Canada Data Subject Requests
For users in Canada, you are entitled to access personal information that we have collected, used, or disclosed about you. If you'd like to make a request, please send a request to email@example.com. Upon verifying your identity, we will respond to your request within thirty (30) days. If we need additional time in order to respond to your request, we will notify you and explain the reasons for the additional time.
Law Enforcement/Legal Request
If you have security or safety concerns that require investigation of access activity at your private unit door, you may contact us directly, stating your concern, explaining why the access activity information you see in the Latch App is not sufficient to address your concern, and making a specific request. If you have not done so prior to contacting us, we will involve your property manager, as necessary, to help address your request. To make a request, email firstname.lastname@example.org with your name and Latch account email or call us on our toll-free telephone line: 1-877-890-2221 (operates on East Coast business hours).
We note that while Latch strives to capture all access events, in limited instances, we may experience unintentional loss of access log data that is associated with the operation of our products. Such expected access log data loss may limit your ability to view certain access events.