If you've lost your Latch Keycard or you think it might be stolen, we recommend performing the following steps:
- Go to keycard.latch.com
- Select 'Deactivate'
- Enter your Latch email address (that you use to login to the app)
- Check your email and confirm the deactivation
- Perform a door update on your device using your Latch App (or request your property management team perform the door update) as the keycard will still work on any non-internet connected doors until a door update is performed.
If you need a new Keycard, contact your property management and activate it with the following steps.