To add a Latch Leak Detector to LatchOS, the unit the leak detector will be added to must already be created in Mission Control, and have a Latch Hub installed, since the Latch Hub will provide the network for the leak detector to join. The Latch Hub must be powered and online during this process.
You must also ensure that the leak detector is not already registered in the Latch Manager app. If an entry for the device already exists in the Smart Devices tab of the Latch Manager app, select the device and deactivate it before attempting to pair again.
Adding a Leak Detector to the Latch Hub's Network
Each Latch Leak Detector has a QR code on the packaging, and on the bottom of the product. This QR code contains the pairing information LatchOS needs to add the leak detector to the Latch Hub's network. From the Add Device screen in the Latch Manager app, scan this QR code and select the property, unit and room that the leak detector is installed in. Name the leak detector something that would allow a resident or property manager to distinguish between this leak detector, and others that may be installed in the unit.
Before tapping the Pair button on the following screen, ensure that the included battery has been inserted correctly. The battery compartment can be found by removing the plastic top to the leak detector, identified with the water icon. Once the battery is inserted, the LED next to it should start blinking. If the battery has been inserted for more than one minute, you will need to press the pairing button next to the battery compartment. This should also illuminate the LED.
Once the device is in pairing mode, you can select the pair button in the Latch Manager app. This will link the Latch Hub and Latch Leak Detector. If the pairing is unsuccessful, the process can be restarted by removing the battery and adding it back, or by pressing the pairing button again. Be sure that the LED has stopped blinking, and is blinking again before attempting to pair from the Latch Manager app.