What happens during a Jam?
If the Latch C detects a jam, it will retract and extend a further three times before stopping as far as it can go. Simply unlock to retract the deadbolt again.
Ensure you have pulled the door all the way closed
Some misaligned doors require you to apply a pull force on the door while locking to ensure the deadbolt is aligned with the frame.
Check your door alignment
It's important that the Latch deadbolt lines up with your door frame so that there is as little friction on the bolt as it drives. If you feel that there is resistance, contact your property management for guidance.