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Password Set & Reset Procedure

Latch App:

Resetting Password (If you are unable to log in) :

  1. Open the Latch App
  2. At the bottom of the Log In screen, select ‘I Forgot My Password’
  3. Enter the email registered with your Latch Account
  4. This will send a message including a temporary password to your Latch registered email
  5. Return to the Latch App
  6. Copy or enter this password into the password field (Note: the password is case sensitive)
  7. If unable to log in, please repeat this process
  8. Once logged in, you can change your password provided by Latch by following the Set Password procedure under ‘My Profile’ and selecting ‘Edit’


Setting a New Password

  1. Open the Latch App
  2. Select the ‘Settings’ Menu in the upper left
  3. Select ‘My Profile’
  4. In the password field under ‘My Account’, select ‘Edit’
  5. Enter your current password (if you’ve recently reset your password, this will be the temporary password provided by Latch)
  6. Enter your new password.  (Please ensure your password is at least 8 characters long, but no more than 1024 characters)
  7. Select ‘Done’
  8. You should then receive a confirmation message to your Latch registered email that your password has been reset


If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at [email protected]


Latch Manager App / Latch Manager Web Tool:


Resetting and setting your password for both the Manager App and the Latch Manager Web tool follow the same process. If resetting or changing your password for either the Manager App, or the Latch Manager Web Tool, please follow the directions below.


Resetting Password (If you are unable to log in) :

  1. Open the Latch Manager Web Tool
  2. At the bottom of the Log In screen, select ‘Forgot Your Password?’
  3. Enter the email registered with your Latch Manager Account
  4. This will send a message including a password reset link to your Latch registered email
  5. Open Email
  6. Click the ‘Reset Password’ Link
  7. Enter your new password . (Please ensure your password is at least 8 characters long, but no more than 1024 characters )
  8. Select ‘Continue’
  9. You should then receive a success prompt
  10. Select ‘Great’
  11. You’ll then be redirected back to the Latch Manager Web Tool, where you should now be able to log in using your newly created password. You should now also be able to log in to the Latch Manager App using this same password

 Setting a new Password

  1. Log in to the Latch Manager Web Tool
  2. Select your name in the upper right
  3. Select ‘My Account’
  4. Select ‘Change Password’ under the ‘Password’ section
  5. Enter your current password
  6. Enter your new password
  7. Select ‘Change Password’
  8. You should then receive a confirmation message to your Latch Manager registered email that your password has been reset
  9. You should now be able to log in to both the Latch Manager Web Tool and the Latch Manager App using the new password

If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at [email protected]