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Step 1: What do I need for a Latch installation?


1. Collect all necessary hardware and tools

Make sure you have everything you need to fully install the Latch device.

2. Upgrade to the latest version of the Latch Manager app

If you do not update to the latest Latch Manager app, you will receive a network error message when trying to upgrade the firmware of the Latch device.


3. Identify the Latch Administrator for the site

Your access to the Latch device being installed expires after 24 hours of being activated with firmware. If you need access beyond 24 hours, the Latch Administrator will be able to provide the necessary credentials.


4. Prepare the door and wires prior to Latch device installation

The cutouts, wires, and locking hardware will allow you to properly mount and test the Latch device.

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