Ensure the device is up-to-date
If you're having trouble connecting to the internet
- Check for firewalls at the install location and if there is one:
- Whitelist Latch's AWS Broker URL
- Whitelist Ports
- Check if the internet is working at the building
If you're having trouble connecting to the Local Area Network (LAN)
- Check the following:
- WiFi network is 802.11 b/g/n, 2.4Ghz
- The Latch R is in suitable range of the WiFi hub: Latch R has a maximum WiFi range of 100ft in clear sight
- The WiFi network is not operating with WPA2 Enterprise security. The Latch R does not currently support this WiFi security protocol