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Firmware Upgrades

Firmware Upgrades offer numerous optimizations and improvements to Latch device performance, functions and overall security.

To Firmware Upgrade the Latch device (while physically at a device):

1. Open the Latch Manager App

2. Select the corresponding building

3. Select the corresponding door/lock name

4. Select 'Upgrade Firmware and Update' 

The Firmware Upgrade may take up to 10 minutes. During this time, please do not step away from the device or close out the App. If the Firmware Upgrade fails upon first try, please reset the Manager App by closing out and reopening the App, then reattempt the Upgrade 2-3 more times. If unsuccessful after 3 tries, please contact support.