Android devices have additional settings to help tune Hold Near to Unlock for your particular Android device.
If your Latch App is unlocking from too far away
- Navigate to 'My Profile' in the left menu
- Change the 'Unlock distance' to 'Near'
The Latch device is not unlocking when I hold my phone close to it
- Navigate to 'My Profile' in the left menu
- Ensure 'Hold Near to Unlock' is on
- If problem persists, change the 'Unlock distance' to 'Nearest'
Turning off Hold Near to Unlock
You can turn off Hold Near to Unlock by navigating to 'My Profile' in the left menu.