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System Requirements

There are certain number of requirements that are needed to use the full set of  features of Latch’s products as listed below. The full features and availability of Latch’s Products and Services will depend on (i) your computer, mobile device, wiring in your building or home (as applicable), WiFi network, Bluetooth connection, and other related equipment; (ii) your Internet service provider (“ISP”); and (iii) your mobile device carrier (“Mobile Carrier”). You acknowledge that you are responsible for all fees charged by your ISP and Mobile Carrier in connection with your use of the Services. You also acknowledge that you are responsible for compliance with all applicable agreements, terms of use or terms of service, and other policies of your ISP and Mobile Carrier. It is your responsibility to ensure that you have all required system elements and that they are compatible, up-to-date, and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met. 



Latch M & C

Designed to be operable without a persistent internet connection, Latch M and Latch C only require sufficient battery power, Latch Manager, and the Latch App to be managed. To unlock, you need a Keycard, Doorcode, a smartphone running the Latch App, or a mechanical key. To install, you’ll need the Latch Manager App.

 

Latch R

While the Latch R is recommended to be connected directly to the internet for buildings over 25 units, a persistent  internet connection is not required to update or unlock the device. Instead it can function similarly to Latch M & C as long as you have a smartphone running the Latch App and Latch Manager in order to manage access. To unlock, you need a Keycard, Doorcode, or a smartphone running the Latch App. To install, you’ll need the Latch Manager App.

 

Direct internet connection via WiFi, or Ethernet, is required for automatic and real-time updates.



Latch App

  • Compatible smartphones
  • Functioning and enabled Bluetooth
  • Latch account
  • Data connection via cellular service or WiFi

 

Latch Manager

Latch Manager is a responsive web app that is required in order for property managers to manage Latch in their building.

 

  • An internet-enabled user device running the latest version of:
    • Safari
    • Chrome
    • Firefox
    • Internet Explorer