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What if my phone gets stolen and I can’t use the Latch App?

We’ve designed our devices to unlock using four different kinds of credentials: the Latch App, a doorcode, a keycard, or a mechanical key. If you were unable to use your Latch App, your property manager could send you a secure doorcode via email—and in the case your phone was stolen or lost, they could temporarily remove your building access to protect the security of your apartment. 

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