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Who can view my access history? How long is this data stored for?

Your unit entry access history is never shared with anyone, including landlords or property managers. For the safety and security of the building, we do capture an access log of your guests’ activity throughout your building. 

Any available access logs (for buildings outside of New York City) generated on or after July 30, 2021 will be retained for a two-year retention period. This is to ensure that you’ll have access to a history of who entered your space and when (including landlords, property managers, and building staff), which helps resolve disputes if and when they occur. Activity logs generated on or after July 30, 2021 will be removed or anonymized two years after they are generated.

While we strive to capture all access events, in limited instances, we may experience unintentional loss of access event data that is associated with the operation of our products. Such expected access event data loss may limit your ability to view certain access events.

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