To modify your intercom display name, navigate to your settings in the Latch App. Tap ‘Intercom Settings’ and then ‘Display Name.’ You can select between ‘Default Name’ and ‘Custom.’
‘Default Name’ displays the name as [First Name] [Last Initial]. For example, John Smith will appear as ‘John S.’
If you choose ‘Custom,’ you can choose any name you’d like, including names with emojis.