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Troubleshooting a Jasco Light Switch

If you need to reset a Jasco light switch or run into the below issues, please attempt the following troubleshooting steps to try and resolve the issue. If you need further assistance, please contact support@latch.com.

To manually reset a smart switch:

If you need to manually reset and remove the smart switch from the Zigbee network, tap the top of the rocker (ON button) 10 times quickly.

If a light is off and does not turn on:

  1. Verify that the light bulb is not burned out.
  2. Turn off power at the circuit breaker, wait 30 seconds, then restore power.  This will restart the light switch software.
  3. Have an electrician verify the wiring.
  4. If the wiring has been verified, the device should be replaced. 

If a light is on and does not turn off:

  1. Turn off power at the circuit breaker, wait 30 seconds, then restore power.  This will restart the light switch software.
  2. Have an electrician verify the wiring.
  3. If the wiring has been verified, the device should be replaced.

If light can be controlled by the physical switch, but not the Latch App:

  • Check if other lights can be controlled by the Latch App.
    1. If so, reset the switch by tapping the top of the rocker 10 times quickly (or flicking up 10 times if a toggle switch) The light should turn off and the LED at the bottom of the switch should blink. Use the Latch Manager app to add the device to the network.
    2. If not, restart the hub and try again.

If lights are not showing up in the Latch App:

  1. Reset the switch by tapping the top of the rocker 10 times quickly (or flicking up 10 times if a toggle switch). The light should turn off and the LED at the bottom of the switch should blink. Use the Manager app to add the device back to the network. 
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