Contact Sales

User Sync Automation

Overview

With our property management system (PMS) integration, residents created in the property management software are automatically added to Latch Manager. This integration saves time for property managers by removing the need to add resident data to multiple systems. Please note that property managers will still need to log in to Latch Manager to set up access for the newly synced residents, as automatic access provisioning is not yet available.

How the integration works

With the Latch integration, resident information is pulled from the PMS and automatically populates in Latch Manager. Synced information includes first name, last name, email, phone number, leasing start, and end date, move-in and out date, and unit number.

Syncs occur at a minimum of once per hour. When the PMS syncs with Latch Manager:

  1. It checks all people who have previously been synced through this integration and imports any new information into Latch Manager. If the email address has changed, the sync will not complete.
  2. If users have a “pending” or “current” status in the PMS and have not yet been added to Latch Manager:
    • Check if there is a user in Latch Manager with the same first name, last name, and email as the PMS. If everything matches, the user will be synced.
    • If there’s a partial match (i.e. email addresses match but different names), the user will be flagged and the property manager can review.
    • If there’s no match, a new contact will be created in Latch Manager. This contact will be populated with information from the PMS.
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