Contact Sales

ePMS integrations

Overview

With our property management system (PMS) integration, residents created in the property management software are automatically added to Latch Manager. This integration saves time for property managers since they do not need to add residents to both systems. Property managers will still need to log in to Latch Manager to set up access for the newly ingested residents; automatic access provisioning is not yet available. 

How the integration works

Our integration pulls resident information from the PMS and populates in Latch Manager including first name, last name, email, phone number, leasing start and end date, move in and out date, and unit number.

Syncs will happen at a minimum of one time per hour. When the PMS syncs with Latch Manager:

  1. It checks all people who have previously been synced through this integration, and imports any new information into Latch Manager. If the email address has changed, the sync will not complete.
  2. If users have a “pending” or “current” status in the PMS and have not yet been added to Latch Manager:
    1. Check if there is someone in Latch Manager  with the same first name, last name, and email as the PMS. If everything matches, the user will be synced. 
    2. If there’s a partial match (i.e. email addresses match but different names), the user will be flagged and the property manager can review.
    3. If there’s no match, a new contact will be created in Latch Manager. This contact will be populated with information from the PMS.

RealPage set up process

Customers can search for Latch in their RealPage marketplace and request our integration. After requesting the integration, customers must email ePMS@latch.com to let us know that they’ve submitted a RealPage request. Our team will then review the data to ensure our integration will work with the building’s RealPage setup. Once we approve internally, we will set up time with the customer to turn on the integration. 

Yardi set up process

To get set up, customers must email ePMS@latch.com and request the Yardi integration. In this email, customers should include their building name and the following Yardi API credentials:

  1. Service URL
  2. Server name
  3. Database (often the same as the server name)
  4. Username
  5. Password

All of the above information is needed in order to set up the integration. After we receive all of the credentials, our team will review the data to ensure our integration will work with the building’s Yardi setup. Once we approve internally, we will set up time with the customer to turn on the integration. 

Entrata set up process

To set up the integration, customers must email ePMS@latch.com and request the Entrata integration. In this email, customers should include their building name and the following Entrata API credentials:

  1. Username
  2. Password

Both of the above credentials are needed in order to set up the integration. After we receive all of the credentials, our team will review the data to ensure our integration will work with the building’s Entrata setup. Once we approve internally, we will set up time with the customer to turn on the integration.