I live in a Latch building.
Learn and troubleshoot about Latch devices and the Latch app.
Getting Started
Welcome Home l Living with Latch I'm not receiving Latch emails Step 1: Set up your account Step 2: Create your Latch Account Step 3: Unlock Latch Tips See all
Unlocking and Locking Your Latch Device
Ways to unlock Setting up Latch Keycard If your Latch Keycard is lost or stolen Elevator Floor Access for Residents Hold Near to Unlock on Android I'm having trouble entering Doorcodes See all
Latch App
I cannot find the Android App Supported and recommended phones I can’t find the Latch App in the App Store I cannot login to the app How do I setup the Latch iOS Widget? How to update your doors See all
Sharing Access
How do I let a guest in? See all
Security & Privacy
Can I revoke temporary doorcodes? What if I don’t want my property manager to see my guest access? Do Latch devices take video? Is there an interior camera on my Latch device? Can Latch see inside my apartment? Can I request to see the data that Latch collects about my access history, or delete my data? What kind of user data does Latch collect? See all