Getting Started

Welcome Home l Living with Latch I'm not receiving Latch emails Step 1: Set up your account Step 2: Create your Latch Account Step 3: Unlock Latch Tips See all

Unlocking and Locking Your Latch Device

Ways to unlock Setting up Latch Keycard If your Latch Keycard is lost or stolen Unlocking with the Latch App for Apple Watch Elevator Floor Access for Residents Hold Near to Unlock on Android See all

Latch App

I cannot find the Android App Supported and recommended phones Setting Up the Latch App for Apple Watch I can’t find the Latch App in the App Store I cannot login to the app How do I setup the Latch iOS Widget? See all

Sharing Access

How do I let a guest in? See all

Latch Intercom

How do I receive calls from Latch Intercom? Can I let visitors in remotely with the Latch Intercom? Can I change how I receive calls from the Latch Intercom? Can I change my display name on the Latch Intercom? Can I hide myself from the intercom directory? I’m not seeing any video from my intercom calls See all

Latch Camera

The Latch App is not showing a video feed when my guests call. How do I let someone in from a video call? See all


What are the available settings for my ecobee thermostat? Can I control my temperature settings remotely? How do I set up Wi-Fi? My ecobee device isn’t showing up in the Latch App? My ecobee device won’t turn on. See all

Security & Privacy

Can I revoke temporary doorcodes? What if I don’t want my property manager to see my guest access? Do Latch devices take video? Is there an interior camera on my Latch device? Can Latch see inside my apartment? Can I request to see the data that Latch collects about my access history, or delete my data? What kind of user data does Latch collect? See all