I live in a Latch building.
Learn and troubleshoot about Latch devices and the Latch app.
Welcome Home l Living with Latch
I'm not receiving Latch emails
Step 1: Set up your account
Step 2: Create your Latch Account
Step 3: Unlock
Unlocking and Locking Your Latch Device
Ways to unlock
Setting up Latch Keycard
If your Latch Keycard is lost or stolen
Unlocking with Android NFC
Unlocking with the Latch App for Apple Watch
Elevator Floor Access for Residents
I cannot find the Android App
Supported and recommended phones
Setting Up the Latch App for Apple Watch
Setting Up Unlock with Siri
I can’t find the Latch App in the App Store
I cannot login to the app
How do I let a guest in?
How do I receive calls from Latch Intercom?
Can I let visitors in remotely with the Latch Intercom?
Can I change how I receive calls from the Latch Intercom?
Can I change my display name on the Latch Intercom?
Can I hide myself from the intercom directory?
I’m not seeing any video from my intercom calls
The Latch App is not showing a video feed when my guests call.
How do I let someone in from a video call?
What are the available settings for my ecobee thermostat?
Can I control my temperature settings remotely?
How do I set up Wi-Fi?
My ecobee device isn’t showing up in the Latch App?
My ecobee device won’t turn on.
Security & Privacy
Can I revoke temporary doorcodes?
What if I don’t want my property manager to see my guest access?
Do Latch devices take video?
Is there an interior camera on my Latch device? Can Latch see inside my apartment?
Can I request to see the data that Latch collects about my access history, or delete my data?
What kind of user data does Latch collect?