LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
Contact Sales
LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
Contact Sales
I live in a Latch building.
Learn and troubleshoot about Latch devices and the Latch app.
Getting Started
Living with Latch
Step 1: Set up your account
Step 2: Create your Latch Account
Step 3: Unlock
Latch Tips
App overview
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Unlocking and Locking Your Latch Device
Ways to unlock
Setting up Latch Keycard
If your Latch Keycard is lost or stolen
Unlocking with Android NFC
Unlocking with the Latch App for Apple Watch
Elevator Floor Access for Residents
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Latch App
I cannot find the Android App
Supported and Recommended Phones
Booking Spaces or Resources with the Latch App
Latch App Firmware Upgrades
Setting Up the Latch App for Apple Watch
Setting Up Unlock with Siri
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Sharing Access
How do I let a guest in?
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Latch Intercom
How do I receive calls from Latch Intercom?
Can I let visitors in remotely with the Latch Intercom?
Can I change how I receive calls from the Latch Intercom?
Can I change my display name on the Latch Intercom?
Can I hide myself from the intercom directory?
I’m not seeing any video from my intercom calls
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Latch Camera
The Latch App is not showing a video feed when my guests call.
How do I let someone in from a video call?
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Latch Delivery Assistant
Latch Delivery Assistant Resident FAQ
What is the Latch Delivery Assistant experience for a Resident?
What is the Latch Delivery Assistant?
How long can my package remain in the package room?
The package room won’t open. What should I do?
I'm not getting text notifications for package deliveries. What should I do?
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Google Nest Thermostats
Connecting a Nest Device to a Google Account
What are the available settings for my Nest thermostat?
Can I control my temperature settings remotely?
How do I set up Wi-Fi?
Why isn't my Nest device showing up in the Latch App?
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Honeywell
Can I control my temperature settings remotely?
How do I set up Wi-Fi?
My Honeywell device isn’t showing up in the Latch App?
My Honeywell device won’t turn on.
What are the available settings for my Honeywell thermostat?
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ecobee
What are the available settings for my ecobee thermostat?
Can I control my temperature settings remotely?
How do I set up Wi-Fi?
My ecobee device isn’t showing up in the Latch App?
My ecobee device won’t turn on.
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Latch Water Sensor
Latch Water Sensor Resident Troubleshooting
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Security & Privacy
Can I revoke temporary doorcodes?
What if I don’t want my property manager to see my guest access?
Do Latch devices take video?
Is there an interior camera on my Latch device? Can Latch see inside my apartment?
Can I request to see the data that Latch collects about my access history, or delete my data?
What kind of user data does Latch collect?
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