LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
Contact Sales
LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
Contact Sales
I live in a Latch building.
Learn and troubleshoot about Latch devices and the Latch app.
Getting Started
Password Change and Password Reset
Living with Latch
Step 1: Set up your account
Step 2: Create your Latch Account
Step 3: Unlock
Latch Tips
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Latch App
I cannot find the Android App
Supported and Recommended Phones
iOS Widgets
Reorder Doors in the Latch App
Booking Spaces or Resources with the Latch App
Latch App Firmware Upgrades
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Unlocking and Locking Your Latch Device
Ways to unlock
Setting up Latch Keycard
If your Latch Keycard is lost or stolen
Unlocking with Android NFC
Unlocking with the Latch App for Apple Watch
Elevator Floor Access for Residents
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Sharing Access
How do I let a guest in?
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Security & Privacy
Where can I view my history?
Can I revoke temporary doorcodes?
What if I don’t want my property manager to see my guest access?
Do Latch devices take video?
Is there an interior camera on my Latch device? Can Latch see inside my apartment?
Can I request to see the data that Latch collects about my access history, or delete my data?
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Latch Link
Can I change my name in the Latch Link directory?
How do I unlock my front door for guests?
How do I receive calls from guests?
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Latch Camera
The Latch App is not showing a video feed when my guests call.
How do I let someone in from a video call?
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Smart Home Devices
How do I see my Smart Home devices in the Latch App?
How do I check if my Smart Home Devices are connected to the internet?
How do I check if my Smart Devices are connected to the Internet?
Can I control or monitor my Smart Home device settings remotely?
Dioramic Controls
What should I do next if I'm not seeing all of my Smart Devices listed in the Latch App?
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Latch Delivery Assistant
Latch Delivery Assistant Resident FAQ
What is the Latch Delivery Assistant experience for a Resident?
What is the Latch Delivery Assistant?
How long can my package remain in the package room?
The package room won’t open. What should I do?
I'm not getting text notifications for package deliveries. What should I do?
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WeWork
Latch and WeWork
Activating Your WeWork Membership
Canceling your WeWork Membership
WeWork Frequently Asked Questions (FAQs)
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