I live in a Latch building.
Learn and troubleshoot about Latch devices and the Latch app.
Welcome Home l Living with Latch
I'm not receiving Latch emails
Step 1: Set up your account
Step 2: Create your Latch Account
Step 3: Unlock
Unlocking and Locking Your Latch Device
Ways to unlock
Setting up Latch Keycard
If your Latch Keycard is lost or stolen
Elevator Floor Access for Residents
Hold Near to Unlock on Android
I'm having trouble entering Doorcodes
I cannot find the Android App
Supported and recommended phones
I can’t find the Latch App in the App Store
I cannot login to the app
How do I setup the Latch iOS Widget?
How to update your doors
How do I let a guest in?
Security & Privacy
Can I revoke temporary doorcodes?
What if I don’t want my property manager to see my guest access?
Do Latch devices take video?
Is there an interior camera on my Latch device? Can Latch see inside my apartment?
Can I request to see the data that Latch collects about my access history, or delete my data?
What kind of user data does Latch collect?