Getting Started

Introduction What is Latch Mission Control and what does it do? Concierge for Property Managers Adding Doors Creating Keys Inviting People See all

Managing Doors

Creating doors What are door types? Key Schedules Door Schedules Deleting a door Door updates See all

Managing Keys

Making Keys Key Management See all

Managing People

Adding, removing, and editing people in Latch Mission Control Setting Resident Status Migrating to Resident Status Restricting guest access to amenities and other sensitive spaces How do I ensure people have the correct access? Importing people from a CSV file See all

Reporting and Insights

Insights Dashboard Reporting and Auditing Platform See all

Managing Latch Link

Setting Up Latch Link See all

Managing Smart Home Devices

How do I get Smart Devices set up at my building? How do I prepare for my property's Smart Home device installation? Can property management control the Smart Devices in vacant units? Viewing the Status of Smart Devices at my Building Setting Residents Up to Control the Smart Devices in their Unit See all

Managing Latch Intercom

Featured Entry for Latch Intercom Adding residents to the Latch Intercom Removing residents from an intercom How do resident names display on the Intercom? Adding Units Can I reorder how Units show on the Latch Intercom? See all

Managing Keycards

What is the best way to issue keycards? Finding out if your residents have activated a Keycard or have the Latch App See all

Managing a Latch Building

Creating and Managing Latch Bookings (General, Access, and Paid) Self Guided Tour Integrations Door State Notifications What does Managing Latch look like? Maintaining a Latch Building Creating and Deleting Portfolio Managers and Property Managers See all


How to Use Inductive Jumpstart™ Cleaning Devices Inductive Jumpstart: Powering the C2 if the batteries fail How long do batteries last? Changing batteries Firmware Upgrades See all

Manager App

Activating Latch devices with Manager App See all

Latch Delivery Assistant

What is the Latch Delivery Assistant experience for the Delivery Courier? What is the Latch Delivery Assistant experience for a Property Manager? How to Set Up Latch Delivery Assistant Setting Up the Latch Package Scanner How to Use the Latch Package Scanner Troubleshooting the Latch Package Scanner See all

Latch Camera

How do I know which door has a Latch Camera? If there is a security incident, can I access footage from the video call? See all

Latch Water Sensor

How do I change out the batteries of my leak sensor? See all

ePMS Integrations

How to set up ePMS Integrations in Mission Control ePMS Required Credentials User Sync Automation User Sync - Post Activation Instructions Automated Access Automation Automated Access - Post Activation Instructions See all

Third Party Licenses

Light & Leak Third Party Licenses & Notices iOS Third Party Licenses & Notices Android Third Party Licenses & Notices Java Third Party Licenses & Notices Javascript Third Party Licenses and Libraries Embedded Third Party Licenses & Notices See all