Ways to unlock

Latch App

Tip: Hold the app close to the black circle on the lock and it will automatically find and unlock the right door.

 

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Alternatively, swipe left or right to select your door and tap the ring to unlock. Ensure your Bluetooth is turned on.

 

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Doorcode

Tip: Find your doorcodes in the left menu of the Latch App.

  

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Using doorcodes

Tip: Tap the center of the black circle and enter your doorcode.

 

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Latch Keycard

Tip: Tap the center of the black circle and present your Keycard. Learn more about getting and setting up Latch Keycard.

 

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Mechanical Key

Tip: Contact your building management for more information for keys at your building.

 

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Setting up Latch Keycard

Latch Keycard is the first physical credential to work across any door in any building you have access to. It leverages a secure process -- similar to setting up a credit card, and is easy to setup and use. 

 

How do I get a Latch Keycard?

Contact your building management for Latch Keycard.

 

Can I have more than one Keycard?

You can only have one active keycard at any one time. However you can store as many as you want. You just need to deactivate your current keycard first, before activating another one.

 

Activating

  1. Go to keycard.latch.com
  2. Select 'Activate'
  3. Enter the serial number printed on the Keycard
  4. Enter your Latch email (that you login into the app with)
  5. Open your email and press 'activate'
  6. Follow the instructions to add Keycard to your doors. 

 

Deactivating

It's just as easy to deactivate your Latch Keycard if you think it's lost or stolen.

 

Latch App Beta Program

The Latch App Beta Program gives you early access to the latest features from Latch before they are widely released. This helps us gather valuable feedback, while also giving you a chance to influence the Latch experience. As with all beta programs, there may be a few bugs, so we thank you in advance for both your patience and for helping us spot them. Here's how it works.

 

iPhone

Joining the program

  1. Sign up
  2. We'll send you an email invite from 'TestFlight', Apple's Beta testing platform
  3. Tap 'View in TestFlight - this should open a web page with further instructions
  4. Download and install the TestFlight app
  5. Open TestFlight and tap 'Redeem'
  6. Go back to the webpage with instructions and copy the code
  7. Enter the code
  8. Download the Latch App Beta (you can tell it's the beta App because there will be a dot next to it's name on your iPhone home screen)
  9. Whenever there is a new version of the Beta app you will recieve an email prompting you to open TestFlight and download the latest Latch Beta App
  10. Done. Send us your feedback at support@latch.com, we can't wait to hear what you think of our newest app

 

Leaving the program

You can leave the beta program and go back to the regular Latch app anytime you want.

  1. Open TestFlight
  2. Select the Latch App Beta
  3. Tap 'Stop Testing'
  4. Go to the App Store and download the regular Latch app - this will replace the Beta App
  5. Let us know so we can remove you from the Beta mailing list at support@latch.com

 

 

Android

Joining the program

  1. Go to the Google Play Store and search for the Latch App
  2. At the bottom you'll find a link to 'Become a Beta tester'
  3. Tap 'I'm in'
  4. Tap 'Join'
  5. Update or re-install the app from the Google Play Store
  6. Done. Send us your feedback at support@latch.com or through the Google Play store, we can't wait to hear what you think of our newest app

 

Leaving the program

You can leave the beta program and go back to the regular Latch app anytime you want.

  1. Go to the Google Play store
  2. Scroll to the bottom of the page 
  3. Select 'Leave'
  4. Re-install the Latch App

How do I setup the Latch iOS Widget?

The Latch iOS Widget allows you to unlock your doors straight from your lock screen without having to unlock your iPhone or open the Latch app. Please note, setting up the widget means you don't need to unlock your phone to unlock your doors. We recommend keeping the widget disabled if you are worried about how secure your phone is.

 

  1. Unlock your iPhone
  2. Swipe right to view your widgets
  3. Navigate to the bottom and tap 'Edit'
  4. Tap the 'Plus' icon next to the Latch app
  5. Tap 'Done'

 

How do I let a guest in?

Creating guests

 On iPhone

  1. Select 'Let Someone In' on the unlock screen
  2. Enter your guest's details
  3. Choose door(s) to provide access to
  4. Select which type of access to provide:
    • 15 Minutes and Single Day doorcodes: Access lasts a full calendar day from midnight to midnight (15 minute doorcodes expire 15 minutes after use). Can always be given remotely.
    • Permanent: Guest's doorcode lasts till you revoke it. You must be at your device to create a permanent code
  5. If you created a permanent guest, you will need to update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it

 

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On Android

  1. Select 'Let Someone In' on the unlock screen
  2. Select whether to give access for today or tomorrow
  3. Select which doors they should have access to by tapping the relevant circles
  4. You can optionally toggle 'Self-destructs 15 minutes after use' if you would like the code to stop working, 15 minutes after your guest first uses it
  5. Enter the name of your guest
  6. On the finish screen you can see your guest's doorcode and an option to share it via any of your apps by tapping 'Send'
  7. Tap the back arrow to return to the unlock screen
  8. You can view your guests and their doorcodes by navigating to the left menu and tapping 'Manage Guests'

 

 

Deleting Guests

On iPhone

Important: Daily or 15 minute guest doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Manager

To delete a permanent guest:

  1. Select 'Manage Guests' in the left menu
  2. Select the door
  3. Select the guest you want to delete
  4. Revoke access 
  5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

 

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On Android

The Latch App on Android currently only supports single day and 15 minute guest access - which cannot be revoked once generated. You can however enable privacy mode on your lock which causes the lock to reject all single day or 15 minute doorcodes while engaged.

 

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

How to update your doors

If you activate a Keycard or add a guest to your doors, you may have to manually update your doors. Here's how:

 

1. Press 'Menu'

 

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2. Press 'Lock status'

 

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3. Left swipe on door you want to update

 

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4. Press 'Update'

 

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How long do batteries last?

Latch M

The Latch M is battery powered and won’t go down if your power goes out. Its 6 AA batteries will last for up to 12 months with normal usage, with battery alerts and our automatic low-power mode keeping you in the know.

Learn more about monitoring and replacing batteries.

 

Latch R

The Latch R is wired for power. Once it has been installed, you will not have to worry about battery life.

 

Do Latch devices take photos?

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when.

 

Latch devices only take photos:

  • At public doors in your building (ie. building entrance, gym, parking garage)
  • When a guest enters a public or private door
  • An unauthorized doorcode is entered 

Who can see the photos?

Only you, those you live with, and authorized building security personnel.

 

Latch devices never take photos:

  • When a resident enters a private residence
  • When a mechanical key is used 

Note: The camera is not capable of taking video.