Ways to unlock

Latch App

Tip: Swipe left or right to select your door and tap the black circle to unlock. Ensure your Bluetooth is turned on.

 

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Doorcode

Tip: Find your doorcodes in the left menu of the Latch App.

  

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Using doorcodes

Tip: Tap the center of the black lens and enter your doorcode.

 

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Latch Keycard

Tip: Tap the black circle on the lens and present your Keycard. Learn more about getting and setting up Latch Keycard.

 

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Mechanical Key

Tip: Contact your building management for more information for keys at your building.

 

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Setting up Latch Keycard

Latch Keycard is the first physical credential to work across any door in any building you have access to. It leverages a secure process -- similar to setting up a credit card, and is easy to setup and use. 

 

How do I get a Latch Keycard?

Contact your building management for Latch Keycard.

 

Can I have more than one Keycard?

You can only have one active keycard at any one time. However you can store as many as you want. You just need to deactivate your current keycard first, before activating another one.

 

Activating

  1. Go to keycard.latch.com
  2. Select 'Activate'
  3. Enter the serial number printed on the Keycard
  4. Enter your Latch email (that you login into the app with)
  5. Open your email and press 'activate'
  6. Follow the instructions to add Keycard to your doors. 

 

Deactivating

It's just as easy to deactivate your Latch Keycard if you think it's lost or stolen.

 

How to update your doors

If you activate a Keycard or add a guest to your doors, you may have to manually update your doors. Here's how:

 

1. Press 'Menu'

 

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2. Press 'Lock status'

 

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3. Left swipe on door you want to update

 

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4. Press 'Sync'

 

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How do I let a guest in?

Creating guests

  1. Select 'Let Someone In' on the unlock screen
  2. Enter your guest's details
  3. Choose door(s) to provide access to
  4. Select which type of access to provide:
    • 15 Minutes and Single Day doorcodes: Access lasts a full calendar day from midnight to midnight (15 minute doorcodes expire 15 minutes after use). Can always be given remotely.
    • Permanent: Guest's doorcode lasts till you revoke it. You must be at your device to create a permanent code
  5. If you created a permanent guest, you will need to update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it

 

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Deleting Guests

Important: Daily or 15 minute guest doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Manager

To delete a permanent guest:

  1. Select 'Manage Guests' in the left menu
  2. Select the door
  3. Select the guest you want to delete
  4. Revoke access 
  5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

 

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How long do batteries last?

Latch M

The Latch M is battery powered and won’t go down if your power goes out. Its 6 AA batteries will last for up to 12 months with normal usage, with battery alerts and our automatic low-power mode keeping you in the know.

Learn more about monitoring and replacing batteries.

 

Latch R

The Latch R is wired for power. Once it has been installed, you will not have to worry about battery life.

 

Do Latch devices take photos?

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when.

 

Latch devices only take photos:

  • At public doors in your building (ie. building entrance, gym, parking garage)
  • When a guest enters a public or private door
  • An unauthorized doorcode is entered 

Who can see the photos?

Only you, those you live with, and authorized building security personnel.

 

Latch devices never take photos:

  • When a resident enters a private residence
  • When a mechanical key is used 

Note: The camera is not capable of taking video.