Changing Your Password While Logged in to the Latch App

If you are logged into the Latch App and would like to change your password, please follow the steps below. Select the menu (three lines in the top left-hand corner), select 'Settings,' choose 'My Profile', and 'Change Password.' Once you input the current and new password (Please make sure your password is at least 8 characters long but no more than 1024 characters long), select 'Done.'

Resetting your Password

If you're having trouble logging in to the Latch App or your invitation link has expired, we recommend performing a password reset using the following steps. 

1. Download then open the Latch App (download links: iOS, Android)
2. At the bottom of the Log In screen, select ‘Forgot password’
3. Enter the email registered with your Latch Account (please make sure to use all lowercase letters)
4. This will send a message with a link to reset your password to your Latch registered email. Follow the prompts to create a password
5. Return to the Latch App
6. Copy or enter this password into the password field (Note: the password is case sensitive)
7. If unable to log in, please repeat this process
8. Once logged in, you can change your password if necessary by following the steps outlined above.

If you run into issues while resetting your password, or while attempting to log in, please contact support@latch.com and we'll be happy to assist.

At Latch, we believe in making your home smarter through carefully designed products that deliver brand new user experiences. Latch is a full building access system that allows you to leave your keys behind and unlock doors with a smartphone, or Doorcode. Additionally, you can easily share access with your friends, family, and services, like cleaning, by sending them Doorcodes via the Latch App. The Latch Lens also takes pictures of your guests to provide a history of who entered your space and when.*

Learn how to get started with a few easy steps.

*Keycard or mechanical key are available as back up options depending on your building’s policy.

To be set up with Latch, you will need to share your preferred email address with your property manager. Your property manager will invite you to Latch; once they do, you will receive an email that will guide you in creating your password and finish setting up your Latch account.

Within the Welcome Email from Latch, there is a link that directs you to create your Latch account and then to download and log into the Latch App.

Choose your preferred way to unlock your doors.

1. Access Sharing 

For guests who are dropping in for a moment, you can “Let Someone In” by giving them a 15 Minutes Doorcode. If you have a service person who you’re expecting to come by for a full day of home repairs, try our Single Day Doorcode. Send them Doorcodes via text or email.

For more flexible access, invite your guests like family, friends, or partners to download the Latch App. By sharing the Latch App, you can give custom access start and end times no matter where you are.

2. Changing your Personal Doorcode(s)

Your unique seven-digit Doorcode was designed with security in mind. Currently, you cannot change your Doorcodes but if you think they’ve been compromised, please review this article on Changing your Doorcode

3. Security and Privacy

Latch products are designed to give residents peace of mind. Latch devices with cameras only take photos of guests. The comings and goings of a resident in their private spaces is only viewable by them; the Latch device will never take a photo of residents when they are entering their home.

To keep common areas safe for everyone, access at common doors are captured, much like building security cameras.

4. Maintenance

Every Latch device is designed with a Latch Lens to audit guests entering your space. To download the latest updates of guest access events, stand next to your Latch and update your door.

Latch devices are designed to require a battery change every one to two years. Your property manager can monitor the battery level under “Doors” in the Latch App menu and they will receive a notification if your battery is running low.

• Update your door
• Change batteries

5. End of Lease and/or Transition of Apartment Ownership

If applicable, deactivate your Keycard before returning it to your property manager or giving it to the new apartment unit resident. Keycards need to be deactivated before they are considered returned; otherwise, you may incur a replacement cost.

Instructions to deactivate your Keycard:

1. Go to keycard.latch.com
2. Select 'Deactivate'
3. Enter your Latch email address (that you use to login to the app)
4. Check your email and confirm the deactivation
5. Your property management will be informed to update your device to ensure the Keycard no longer works

Explore some of the app’s key features, and discover how Latch is making access easier. Watch the video.

Unlocking

After you’ve been invited to set up your account by a property manager, you will be able to use the hold near to unlock feature with your smartphone. Simply open the app near the Latch you’d like to unlock, and it will automatically find the right Door and unlock the device.

Door Reordering and Tap to Unlock

For convenience and speed, reorder the Doors in your Door List so you can quickly access those you use most often—for example, move the front door and your apartment door to the top. You can also quickly find the Door you’re looking for with the search function. Type the Door name into the search bar, and bring it right to the top.

Instead of using hold near to unlock, find your Door in your Door List, and tap it to unlock as you approach.

Personal Doorcode

As backup to hold near to unlock, Doorcodes are seven-digit codes that are unique to you and your Latch devices. Memorize the codes or reference them on the left menu of the Latch App. Just remember, you cannot change your personal Doorcode so it should be kept secret.

Let Someone In

Using the Latch App, you can remotely share temporary or permanent access with your friends, family, or service providers. You can grant single-use Doorcodes that expire 15 minutes after they’re entered, a one-day Doorcode that works from midnight to midnight, or permanent access by sharing the Latch App.

History

If there is a camera, Latch only takes photos at public doors in common spaces of your buildings, like the doors of the building entrance and gym. Latch devices with a camera also record a still photo and timestamp whenever your guests access your personal space. However, they never take photos of the people who live in the apartment, and your history to your private space can only be viewed by you. 

Lock Status 

Update your door whenever you revoke access or activate a Keycard. It will update automatically whenever someone uses hold near to unlock with their smartphone, but you can also do it manually by swiping up to “My doors,” tapping the Door you need to update, and selecting “Update.” The battery life is also refreshed during every update so you can monitor your device’s power level.

If you are not seeing your doors listed in the My Doors/My Spaces section of the Latch App, we recommend verifying the following:

• You are signing into the Latch App using the correct email address that is associated with your Latch account. For users with multiple email addresses, please ensure the email address you received the initial Latch invitation with is the email address being used to sign in.
• Your access start date has begun. For users that have recently been provided with Latch App access, please ensure that the Start Time set up by your property management team or host has begun. Once your access time begins, you will see each door you have access to appear in the Latch App.
• If you have verified the above steps and still don't see any doors listed, your access may have expired. In such cases, we recommend reaching out to your property management team or host for them to verify you have current access, as Latch does not create or make changes to user access. 

For further questions, please reach out to Support@latch.com and our support team will be happy to assist with any questions you may still have. 

When attempting to log in or reset your password, if you see an error message reading ‘Email does not match any enterprise directory’ it’s likely you’ve accidentally selected ‘Sign in via SSO' (Single Sign On). 

To log in, press ‘Cancel’ and return to the sign-in screen. From there you may either input your Latch Account e-mail address and password and select ‘Sign In’ or choose ‘Forgot Password’ to initiate a password reset.

If you have any additional questions or issues logging in, please contact Latch Support at Support@latch.com.