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Ways to unlock

Latch App

Tip: Hold the phone close to the black Latch Lens on the lock and it will automatically find and unlock the right door. For Android devices, this proximity unlocking feature is currently only supported on recommended Android phones.

 

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Alternatively, swipe left or right to select your door and tap the ring to unlock. Ensure your phone's Bluetooth is turned on.

 

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Doorcode

Tip: Find your doorcodes in the left menu of the Latch App.

  

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Using doorcodes

Tip: Tap the center of the black Latch Lens on the lock and enter your doorcode.

 

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Latch Keycard

Tip: Tap the center of the black Latch Lens on the lock and present your Keycard. Learn more about getting and setting up a Latch Keycard.

 

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Mechanical Key

Tip: Contact your property management for more information about keys at your property.

 

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Setting up Latch Keycard

Latch Keycard is the first physical credential to work across any door in any building you have access to. It leverages a secure process -- similar to setting up a credit card, and is easy to setup and use. 

 

How do I get a Latch Keycard?

Contact your property manager for your building's policy on Keycard.

 

Can I have more than one Keycard?

You can only have one active keycard at any one time. However you can store as many as you want. You just need to deactivate your current keycard first, before activating another one.

 

Activating

  1. Go to keycard.latch.com
  2. Select 'Activate'
  3. Enter the serial number printed on the Keycard
  4. Enter your Latch email (that you login into the app with)
  5. Open your email and press 'activate'
  6. Follow the instructions to add Keycard to your doors. 

 

Deactivating

It's just as easy to deactivate your Latch Keycard if you think it's lost or stolen.

 

How do I lock the Latch C?

Latch C

To lock Latch C, simply tap the center of the black circle to lock.

 

Latch M

Latch M automatically locks 10 seconds after unlocking

 

Latch R

Latch R automatically locks after 5 seconds or 10 seconds depending on how you have configured it.

How do I setup the Latch iOS Widget?

The Latch iOS Widget allows you to unlock your doors straight from your lock screen without having to unlock your iPhone or open the Latch app. Please note, setting up the widget means you don't need to unlock your phone to unlock your doors. We recommend keeping the widget disabled if you are worried about how secure your phone is.

 

  1. Unlock your iPhone
  2. Swipe right to view your widgets
  3. Navigate to the bottom and tap 'Edit'
  4. Tap the 'Plus' icon next to the Latch app
  5. Tap 'Done'

 

How do I let a guest in?

Creating guests

 On iPhone

  1. Select 'Let Someone In' on the unlock screen
  2. Select which type of access to provide:

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  • Giving the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device)
    • Select the doors you want to provide access to.
    • Click ‘Next’.
    • Choose a starting time. You can select starting times up to 1 year in the future.
    • If you’d like to set a time to end access toggle the ‘Set end time’ button by clicking it.
    • Select an end time.
    • If you do not select an end time your guest will have permanent access until you revoke it.
    • Select ‘Next’
    • Enter your guests’ information- you can only send the Latch App via email.
    • Select ‘Next’
    • Review all the information to ensure it is correct.
    • Select Confirm and send.
    • If successful, you will receive a ‘Success’ message.

      Your guest will receive an email from no-reply@latch.com with their login details information.  Guests should set their password for their Latch account and then download the Latch App and sign in.  Once signed in, your guest will be able to use the Latch app the same way you do.

      Click here if your guest is not receiving the Latch App invitation email.
  • 15 Minutes and Single Day doorcodes: Access lasts a full calendar day from midnight to midnight (15 minute doorcodes expire 15 minutes after use). Can always be given remotely.
  • Permanent (only available for iOS Latch App versions below 1.15.1): Guest's doorcode lasts till you revoke it. You must be at your device to create a permanent code
    • If you created a permanent guest, you will need to update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it 

 

On Android

  1. Select 'Let Someone In' on the unlock screen
  2. Choose whether you want to give your visitor a single day doorcode, or the Latch App. The Latch App offers flexible access with custom start and end times:

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  • Giving the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device)
    • Select the doors you want to provide access to.
    • Click ‘Next’.
    • Choose a starting time. You can select starting times up to 1 year in the future.
    • If you’d like to set a time to end access toggle the ‘Set end time’ button by clicking it.
    • Select an end time.
    • If you do not select an end time your guest will have permanent access until you revoke it.
    • Select ‘Next’
    • Enter your guests’ information- you can only send the Latch App via email.
    • Select ‘Next’
    • Review all the information to ensure it is correct.
    • Select Confirm and send.
    • If successful, you will receive a ‘Success’ message.

      Your guest will receive an email from no-reply@latch.com with their login details information.  Guests should set their password for their Latch account and then download the Latch App and sign in.  Once signed in, your guest will be able to use the Latch app the same way you do.

      Click here if your guest is not receiving the Latch App invitation email.
  • Giving a Doorcode
    • Select whether to give access for today or tomorrow
    • Select which doors they should have access to by tapping the relevant circles
    • You can optionally toggle 'Self-destructs 15 minutes after use' if you would like the code to stop working, 15 minutes after your guest first uses it
    • Enter the name of your guest
    • On the finish screen you can see your guest's doorcode and an option to share it via any of your apps by tapping 'Send'

3. Tap the back arrow to return to the unlock screen

4. You can view your guests and their doorcodes by navigating to the left menu and tapping 'Manage Guests'

 

Deleting Guests

On iPhone

Important: Daily or 15 minute guest doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Manager

To delete a permanent guest:

  1. Select 'Manage Guests' in the left menu
  2. Select the door
  3. Select the guest you want to delete
  4. Revoke access 
  5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

 

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On Android

  • If you gave your guest the Latch App:
    • Navigate to 'Manage Guests'
    • Select the guest you would like to revoke access from
    • Tap 'revoke'
    • Update the doors that the guest has access to
  • If you gave your guest a Doorcode
    • Doorcodes can not be revoked once generated. You can however enable privacy mode on your lock which causes the lock to reject all single day or 15 minute doorcodes while engaged.

 

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute guest doorcodes from being used until it is retracted.

How to update your doors

 1. Press 'Menu'

 

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2. Press 'Locks'

 

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3. Left swipe on door you want to update

 

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4. Press 'Update'

 

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How long do batteries last?

Latch M

The Latch M is battery powered and won’t go down if your power goes out. Its 6 AA batteries will last for up to 12 months with normal usage, with battery alerts and our automatic low-power mode keeping you in the know.

Learn more about monitoring and replacing batteries.

 

Latch R

The Latch R is wired for power. Once it has been installed, you will not have to worry about battery life.

 

Do Latch devices take photos?

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when.

 

Latch devices only take photos:

  • At public doors in your building (ie. building entrance, gym, parking garage)
  • When a guest enters a public or private door
  • An unauthorized doorcode is entered 

Who can see the photos?

Only you, those you live with, and authorized building security personnel.

 

Latch devices never take photos:

  • When a resident enters a private residence
  • When a mechanical key is used 

Note: The camera is not capable of taking video.