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I'm having trouble setting up WiFi on the Latch R

Ensure the device is up-to-date

 

If you're having trouble connecting to the internet

  • Check for firewalls at the install location and if there is one:
    • Whitelist Latch's AWS Broker URL
    • Whitelist Ports
  • Check if the internet is working at the building

 

If you're having trouble connecting to the Local Area Network (LAN)

  • Check the following:
    • WiFi network is 802.11 b/g/n, 2.4Ghz
    • The Latch R is in suitable range of the WiFi hub: Latch R has a maximum WiFi range of 100ft in clear sight 
    • The WiFi network is not operating with WPA2 Enterprise security. The Latch R does not currently support this WiFi security protocol