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For additional questions, please contact support@latch.com.
Click here to download |
For additional questions, please contact support@latch.com.
Ensure the device is up-to-date
If you're having trouble connecting to the internet
If you're having trouble connecting to the Local Area Network (LAN)
EFA allows a credential to be required to reach certain floors, increasing security.
Example:
Door State Notifications will send notifications to subscribed Property Managers for the following Door States:
• Door Ajar: The door is held open for an extended period of time.
○ Time period configurable between 30, 60, and 90 seconds.
• Door Still Ajar
○ Time period configurable between 5, 10, and 15 minutes.
○ This notification is repeatedly sent at this interval until the door is closed.
• Door Breached: The door is forced open.
○ When the door is opened from the outside without a valid credential.
• Door Secured: The door is closed after any of the above Door States.
Forced Entry alerts sensor requirements: Egress sensor and door contact
Door Ajar alerts only sensor requirements: Door contact
Figure 1:
Termination:
Refer to the installation guide for termination requirements.
Note:
1. In the Latch Manager App, select ‘Settings.’
2. Select the appropriate ‘Relay Configuration’ and ‘Relock time’ for this entrance.
3. Enable Ethernet. If an internet connection is not available, Door State Notifications must be disabled after testing.
4. If Door Ajar Notifications is desired at this entrance, select Door Ajar Notifications:
a. Toggle Door Ajar Notifications to enable.
b. Select how long the door must be held open until the Door Ajar Notification is created: 30, 60, or 120 seconds.
c. Select how long the door must be held open until the Door Still Ajar Notification is created. This will send repeated notifications at the selected time interval until the door is closed. Choose from 5, 10, or 15 minutes.
5. If Forced Entry Notifications is desired at this entrance, toggle it.
a. Forced Entry Notifications sends an alert when the door is opened from the outside without a valid credential.
6. Configure the IOs for the sensors:
a. IO1
i. Unlock Only: Only unlocks the door. The signal is not fed into the DSN feature.
ii. Unlock + egress sensors: Unlocks the door and tracks egress. Used when egress sensor needs to also unlock the door.
iii. Disabled: The R does not respond to any inputs.
iv. Select the type of sensor: Normally open or normally closed.
b. IO2
i. Unlock Only: Only unlocks the door. The signal is not fed into the DSN feature.
ii. Egress sensor: Only tracks egress; does not unlock. Used when egress sensor should not unlock the door.
iii. Disabled: The R does not respond to any inputs.
iv. Select the type of sensor: Normally open or normally closed.
c. IO3
i. Unlock Only: Only unlocks the door. The signal is not fed into the DSN feature.
ii. Door Contact Sensor: Used to determine if the door is open or not. Feeds into the DSN feature.
iii. Disabled: The R does not respond to any inputs.
iv. Select the type of sensor: Normally open or normally closed.
v. Automatic Relock on Door Open: Automatically locks the door when the door is opened, overriding the Relay Relock time when appropriate.
Please refer to Figure 2 for 'Internet Status' and 'Door State.'
1. Check that the R has an internet connection.
a. Go to the Lock and check the 'Internet Status.' It must be one of the following: Ethernet Connected, WiFi Connected, or Ethernet and WiFi connected.
2. Test the Door Contact Sensor.
a. Make sure that the door is closed.
b. Confirm that the Door State says Door Secure.
c. Open the door and hold it for the duration of Door Ajar Timer that was set during configuration.
d. Leave the Device Detail page and enter it again to refresh the Device Status fields. If the Door Contact Sensor is connected and configured properly, Door State will change to Door Ajar.
3. Test the Egress Sensor (if an Egress Sensor is installed).
a. Disable Door Ajar Notifications. Make sure to enable it once the test is complete.
b. Ensure that the Door State is Door Secure.
c. Make sure Forced Entry is not falsely triggered.
i. Open the door and keep the door wide open.
ii. Leave the Device Detail page and enter it again to refresh the Device Status fields. Check to see that the last door state is door secured.
d. Make sure Forced Entry is properly triggered.
i. Fail Safe locking hardware: Disconnect the power for the locking hardware only. The relay configuration can also be changed to normally open. Make sure to change it back once the test is completed.
1. Open the door, making sure not to activate the Egress Sensor.
2. Keep the door wide open.
3. Leave the Device Detail page and enter it again to refresh the Device Status
fields.
4. If the Door State changes to Door Breached, then the configuration and the
wiring has been done correctly.
5. If the relay configuration was changed for this test, change it back.
ii. Fail Secure locking hardware: Apply constant power to the locking hardware only. The relay configuration can also be changed to normally closed. Make sure to change it back once the test is completed.
1. Open the door, making sure not to activate the egress sensor.
2. Keep the door wide open.
3. Leave the Device Detail page and enter it again to refresh the Device Status
fields.
4. If the Door State changes to Door Breached, then the configuration and the
wiring has been done correctly.
5. If the relay configuration was changed for this test, change it back.
iii. Fail Secure locking hardware: Apply constant power to the locking hardware only. The relay configuration can also be changed to normally closed. Make sure to change it back once the test is completed.
1. Open the door, making sure not to activate the egress sensor.
2. Keep the door wide open.
3. Leave the Device Detail page and enter it again to refresh the Device Status fields.
4. If the Door State changes to Door Breached, the configuration and wiring are correct.
5. If the relay configuration was changed for this test, change it back.
e. If Door Ajar Notifications was disabled for testing, re-enable it.
Figure 2: