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For additional questions, please contact support@latch.com.

Ensure the device is up-to-date

• 'Update' the device

If you're having trouble connecting to the internet

• Check for firewalls at the install location and if there is one:
  
  • Whitelist Latch's AWS Broker URL
  • Whitelist Ports
• Check if the internet is working at the building

If you're having trouble connecting to the Local Area Network (LAN)

• Check the following:
  • WiFi network is 802.11 b/g/n, 2.4Ghz
  • The Latch R is in suitable range of the WiFi hub: Latch R has a maximum WiFi range of 100ft in clear sight 
  • The WiFi network is not operating with WPA2 Enterprise security. The Latch R does not currently support this WiFi security protocol