To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you don't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.
See our list of Supported Devices for more information.
To request your device, contact us at support@latch.com.
To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App or Manager App. If you don't see the Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.
Latch App is available on both iOS and Android.
Manager App is only available on iOS.
Contact us at support@latch.com if you'd like to request your device.
Recommended Android devices
Latch App is recommended on the following Android devices running Android 6 (Marshmallow) and higher:
Supported iOS devices
Latch App and Manager App currently works on the following iOS devices running iOS 8 and higher:
Note on iPhone 5C and below (32-bit devices)
To maintain the reliability and security of the Latch app, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.
If you've lost your Latch Keycard or you think it might be stolen, the following steps will help:
If you need a new Keycard, contact your property management and activate it with the following steps.
I'm getting the flashing lights after entering the Doorcode
If the Latch device's numeric LEDs flash after you enter the Doorcode, it means that the Doorcode is not valid for that Latch device. Try one of the following:
1. Ensure your are entering the correct Doorcode. Check your app under My Doorcodes or if you received a Doorcode from your host, check the Latch email or text that was sent to you
2. Enter each subsequent digit within five seconds. The Latch device will timeout and erase your entry if you do not enter a digit after five seconds. This is to ensure that if you get one wrong, you can try again. Tap the digit with the pad of your finger to ensure the Latch Lens registers your finger. Sometimes small fingers or the tip of your fingers do not register on the Latch Lens
4. Ensure one of the circular status LEDs light up every time you input a digit. If a status LED does not light up after you input a digit, it means your finger was not detected. After entering all seven digits, the circular status LEDs should make a full circle
The numeric LEDs are not lighting up when I touch the Latch Lens
1. Ensure you are tapping the center of the Latch Lens to wake it up
2. Tap with the pad of your finger to ensure the Latch Lens registers your finger. Sometimes small fingers or the tip of your fingers do not register on the Latch Lens
3. Power reset the Latch device by removing the batteries or in the case of Latch R, resetting the power to the Latch R
Latch sends emails to you to let you know about important things like setting up your Latch account, new accesses given to you, reset password links, and more. If you are not receiving these emails, it may be for one of the following reasons:
1. Your email provider is taking longer than expected to refresh your inbox
If this is the case, wait a few minutes and refresh your email inbox
2. You are using a company email with a firewall
If you have a company email, there could be a firewall that has been setup by your company's IT department to block out third party emails. We recommend contacting your company's IT department to whitelist no-reply@latch.com. Alternatively, ask your property manager or host to use your personal email address instead to give you access.
3. Latch emails are going to your spam folder
Your email client may be accidentally sending Latch emails to the spam folder. Check your spam folder and check your email provider's instructions on how to prevent email addresses from going to the spam folder.
If you are an Android user and cannot find the Latch App in the Google Play store, please review our list of Supported Devices to make sure your device is included.
If the Latch App is not available in your country’s App Store, you’ll need to switch to the US App Store to download the Latch App. Follow the instructions below to switch to the US App Store:
What happens during a Jam?
If the Latch C detects a jam, it will retract and extend a further three times before stopping as far as it can go. Simply unlock to retract the deadbolt again.
Ensure you have pulled the door all the way closed
Some misaligned doors require you to apply a pull force on the door while locking to ensure the deadbolt is aligned with the frame.
Check your door alignment
It's important that the Latch deadbolt lines up with your door frame so that there is as little friction on the bolt as it drives. If you feel that there is resistance, contact your property management for guidance.
Check your login details
When your property management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app.
Further troubleshooting
To troubleshoot a doorcode issue, perform a manual update in the Latch or Latch Manager App while physically at the Latch device.
Latch App:
Latch Manager App:
Permanent guest doorcodes
When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.
If doorcode issue persists, please contact support@latch.com.
If you phone runs out of battery, you can always use your doorcode or, if you don't remember it, Latch Keycard. See all the different ways to unlock your door.
What's a Schedule?
Properties have the ability to set specific schedules when you can and cannot open certain doors (for example: the gym or rooftop).
Out of Schedule
If you're getting an 'Out of Schedule' error message on the Latch App when you shouldn't be, the Latch device may have the wrong time on it. This can occur if the property has lost power. To rectify, follow these steps to update the device with the correct time.