Latch App

Hold the phone close to the black Latch Lens on the device and it will automatically find and unlock the right Door. Android devices have additional settings that you can tune for the best experience.

Alternatively, swipe up to your Door List and tap the Door you want to unlock.

Doorcode

Find your Doorcodes in the left menu of the Latch App.  

Using Doorcodes

Tap the center of the black Latch Lens on the device and enter your Doorcode.

Latch Keycard

Tap the center of the black Latch Lens on the device and present your Keycard. Learn more about getting and setting up a Latch Keycard.

Mechanical Key

Contact your property management for more information about keys at your property.

To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you don't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.

See our list of Supported Devices for more information.

To request your device, contact us at support@latch.com.

To ensure that your experience with the Latch App is secure and reliable, we test as many phones as possible. If you don't see the Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.

Latch App is available on both iOS and Android. 

Manager App is only available on iOS.

Contact us at support@latch.com if you'd like to request your device.

Recommended Android devices

While the Latch App is available on many Android devices, the below devices are specifically  recommended. Please note, the Latch App requires Android 6 (Marshmallow) and higher:

• Samsung Galaxy S9 / S9+
• Samsung Galaxy S8 / S8+
• Samsung Galaxy Note9
• Samsung Galaxy Note8
• Samsung Galaxy S7 / S7 Edge
• Samsung Galaxy J7
• Google Pixel 3 / 3XL
• Google Pixel 2 / 2 XL
• Google Pixel / XL
• Huawei Nexus 6P
• LG Nexus 5X
• Motorola Moto Z 
• HTC 10
• OnePlus 5T

Supported iOS devices

Latch App and Manager App currently works on the following iOS devices running iOS 10 and higher:

If you've lost your Latch Keycard or you think it might be stolen, the following steps will help:

1. Go to keycard.latch.com
2. Select 'Deactivate'
3. Enter your Latch email address (that you use to login to the app)
4. Check your email and confirm the deactivation
5. Your property management will be informed to update your device to ensure the Keycard no longer works

If you need a new Keycard, contact your property management and activate it with the following steps.

Latch Keycard is the first physical credential to work across any door in any building you have access to. It leverages a secure process -- similar to setting up a credit card, and is easy to setup and use. 

How do I get a Latch Keycard?

Contact your property manager for your building's policy on Keycard.

Can I have more than one Keycard?

You can only have one active keycard at any one time. However you can store as many as you want. You just need to deactivate your current keycard first, before activating another one.

Activating

1. Go to keycard.latch.com
2. Select 'Activate'
3. Enter the serial number printed on the Keycard
4. Enter your Latch email (that you login into the app with)
5. Open your email and press 'activate'
6. Follow the instructions to add Keycard to your doors. 

Deactivating

It's just as easy to deactivate your Latch Keycard if you think it's lost or stolen.

Android devices have additional settings to help tune Hold Near to Unlock for your particular Android device.

If your Latch App is unlocking from too far away

1. Navigate to 'My Profile' in the left menu
2. Change the 'Unlock distance' to 'Near'

The Latch device is not unlocking when I hold my phone close to it

1. Navigate to 'My Profile' in the left menu
2. Ensure 'Hold Near to Unlock' is on
3. If problem persists, change the 'Unlock distance' to 'Nearest' 

Turning off Hold Near to Unlock

You can turn off Hold Near to Unlock my navigating to 'My Profile' in the left menu.

I'm getting the flashing lights after entering the Doorcode

If the Latch device's numeric LEDs flash after you enter the Doorcode, it means that the Doorcode is not valid for that Latch device. Try one of the following:

1. Ensure your are entering the correct Doorcode. Check your app under My Doorcodes or if you received a Doorcode from your host, check the Latch email or text that was sent to you

2. Enter each subsequent digit within five seconds. The Latch device will timeout and erase your entry if you do not enter a digit after five seconds. This is to ensure that if you get one wrong, you can try again. Tap the digit with the pad of your finger to ensure the Latch Lens registers your finger. Sometimes small fingers or the tip of your fingers do not register on the Latch Lens

4. Ensure one of the circular status LEDs light up every time you input a digit. If a status LED does not light up after you input a digit, it means your finger was not detected. After entering all seven digits, the circular status LEDs should make a full circle

5. Update the Latch device

The numeric LEDs are not lighting up when I touch the Latch Lens

1. Ensure you are tapping the center of the Latch Lens to wake it up

2. Tap with the pad of your finger to ensure the Latch Lens registers your finger. Sometimes small fingers or the tip of your fingers do not register on the Latch Lens

3. Power reset the Latch device by removing the batteries or in the case of Latch R, resetting the power to the Latch R

Latch sends emails to you to let you know about important things like setting up your Latch account, new accesses given to you, reset password links, and more. If you are not receiving these emails, it may be for one of the following reasons:

1. Your email provider is taking longer than expected to refresh your inbox

If this is the case, wait a few minutes and refresh your email inbox

2. You are using a company email with a firewall

If you have a company email, there could be a firewall that has been setup by your company's IT department to block out third party emails. We recommend contacting your company's IT department to whitelist no-reply@latch.com. Alternatively, ask your property manager or host to use your personal email address instead to give you access.

3. Latch emails are going to your spam folder

Your email client may be accidentally sending Latch emails to the spam folder. Check your spam folder and check your email provider's instructions on how to prevent email addresses from going to the spam folder.

If you are an Android user and cannot find the Latch App in the Google Play store, please review our list of Supported Devices to make sure your device is included. 

If the Latch App is not available in your country’s App Store, you’ll need to switch to the US App Store to download the Latch App. Follow the instructions below to switch to the US App Store:

1. Go to Settings
2. Select iTunes & App Store
3. Select Apple ID (at the very top of the screen)
4. Authenticate w/ password or Touch ID, if required
5. Select Country/Region
6. Select Change Country or Region
7. Select United States
8. Select Agree to consent to the terms and conditions
9. Enter payment details
1. If you do not have a US credit card choose “None”
10. Enter billing address
1. Enter any address in the US
11. Select Next

What happens during a jam?

When the Latch C detects a jam (an inability to sufficiently extend the deadbolt), it performs an anti-jamming routine where it retracts and extends the deadbolt three additional times to give the user an opportunity to take corrective action. After the anti-jamming routine, the Latch C either indicates that it was successfully locked with a locking animation on the Lens, or that the locking attempt was unsuccessful with a double-blink animation on the Lens. If you see that locking was successful, please still test your door to ensure that the door is secure. If the locking was unsuccessful, simply unlock to retract the deadbolt and try locking again.

Ensure you have closed the door the whole way.

On some doors it will be necessary for you to pull or push on the door while locking to ensure that the deadbolt is aligned with the door frame. This can be for a number of reasons, but may be because there is weather-stripping material installed to create a good seal between your door and doorframe to better insulate your home.

Check your door alignment.

It's important that the Latch C locks and unlocks smoothly. The resistance felt when locking and unlocking with the thumbturn is the same resistance the motor encounters. Longterm, this will reduce your Latch C’s battery life and can cause additional wear and tear. If you feel that there is unusual resistance, contact your property management for guidance.

Check your login details

When your property management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app. 

Further troubleshooting

• Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
• If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
• Double check your password - it is case sensitive
• If you forgot your password, select 'I forgot my password' on the login screen
• If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.

Latch C

To lock Latch C, simply tap the center of the black circle to lock.

Latch M

Latch M automatically locks 10 seconds after unlocking

Latch R

Latch R automatically locks after 5 seconds or 10 seconds depending on how you have configured it.

To troubleshoot a doorcode issue, perform a manual update in the Latch or Latch Manager App while physically at the Latch device.

Latch App:

1. Select the Settings Menu in the upper left
2. Choose "Locks"
3. Swipe left on the corresponding door name
4. Select 'Update'

Latch Manager App:

1. Select the corresponding building
2. Select the corresponding door / lock name
3. Select 'Update'

Permanent guest doorcodes

When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.

If doorcode issue persists, please contact support@latch.com.

The Latch iOS Widget allows you to unlock your doors straight from your lock screen without having to unlock your iPhone or open the Latch app. Please note, setting up the widget means you don't need to unlock your phone to unlock your doors. We recommend keeping the widget disabled if you are worried about how secure your phone is.

1. Unlock your iPhone
2. Swipe right to view your widgets
3. Navigate to the bottom and tap 'Edit'
4. Tap the 'Plus' icon next to the Latch app
5. Tap 'Done'

If you phone runs out of battery, you can always use your doorcode or, if you don't remember it, Latch Keycard. See all the different ways to unlock your door.

What's a Schedule?

Properties have the ability to set specific schedules when you can and cannot open certain doors (for example: the gym or rooftop).

Out of Schedule

If you're getting an 'Out of Schedule' error message on the Latch App when you shouldn't be, the Latch device may have the wrong time on it. This can occur if the property has lost power. To rectify, follow these steps to update the device with the correct time.

Creating guests

 On iPhone

1. Select 'Let Someone In' on the unlock screen.
2. Select which type of access to provide:

• To give the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device):
  • Select the Doors you want to provide access to.
  • Click ‘Next.’
  • Choose a start time. You can select start times up to one year in the future.
  • If you’d like to set a time to end access, toggle the ‘Set end time’ button.
  • Select an end time.
  • If you do not select an end time, your guest will have permanent access until you revoke it.
  • Select ‘Next.’
  • Enter your guest's information. You can only send the Latch App via email.
  • Select ‘Next.’
  • Review all the information to ensure it is correct.
  • Select Confirm and send.
  • If successful, you will receive a ‘Success’ message.

Your guest will receive an email from no-reply@latch.com with their login details. Guests should set their password for their Latch account and then download the Latch App and sign in.  Once signed in, your guest will be able to use the Latch App the same way you do.
Click here if your guest is not receiving the Latch App invitation email.

• Single Day Doorcodes: Access lasts a full calendar day from midnight to midnight. Can always be given remotely.
• 15 minute Doorcodes: Access expires 15 minutes after use. Can always be given remotely.
• Permanent (only available for iOS Latch App versions below 1.15.1): A guest's Doorcode lasts until you revoke it. You must be at your device to create a permanent code.
  • If you created a permanent guest, you will need to update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it
• If you are letting in a service provider, you can also add instructions. When entering the guest name and phone number, toggle on the button asking "Is this a Service Order?"
  • Then select which service type, or choose "Other." You can then add special instructions or anything else they will need to know.

On Android

1. Select 'Let Someone In' on the unlock screen.
2. Choose whether you want to give your visitor a Single Day Doorcode, or the Latch App. The Latch App offers flexible access with custom start and end times.

To give the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device):

• Select the doors you want to provide access to.
• Click ‘Next’.
• Choose a start time. You can select start times up to one year in the future.
• If you’d like to set a time to end access, toggle the ‘Set end time’ button.
• Select an end time.
• If you do not select an end time, your guest will have permanent access until you revoke it.
• Select ‘Next.’
• Enter your guest's information. You can only send the Latch App via email.
• Select ‘Next.’
• Review all the information to ensure it is correct.
• Select 'Confirm' and send.
• If successful, you will receive a ‘Success’ message.

Your guest will receive an email from no-reply@latch.com with their login details. Guests should set their password for their Latch account and then download the Latch App and sign in. Once signed in, your guest will be able to use the Latch App the same way you do.

Click here if your guest is not receiving the Latch App invitation email.

• Giving a Doorcode
  • Select whether to give access for today or tomorrow.
  • Select which Doors they should have access to.
  • You can optionally toggle 'Self-destructs 15 minutes after use' if you would like the code to stop working 15 minutes after your guest first uses it.
  • Enter your guest's name.
  • On the final screen, you can see your guest's Doorcode and an option to share it via any of your apps by tapping 'Send.'
• If you are letting in a service provider, you can also add instructions. When entering the guest name and phone number, toggle on the button asking "Is this a Service Order?"
  • Then select which service type, or choose "Other." You can then add special instructions or anything else they will need to know.

3. Tap the back arrow to return to the unlock screen.

4. You can view your guests and their Doorcodes by navigating to the left menu and tapping 'Manage Guests.'

Deleting Guests

On iPhone

Important: Daily or 15 minute guest Doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Manager.

To delete a permanent guest:

1. Select 'Manage Guests' in the left menu
2. Select the Door
3. Select the guest you want to delete
4. Revoke access 
5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

On Android

• If you gave your guest the Latch App:
  • Navigate to 'Manage Guests'
  • Select the guest you would like to revoke access from
  • Tap 'Revoke'
  • Update the doors that the guest has access to
• If you gave your guest a Doorcode
  • Doorcodes can not be revoked once generated. You can however enable privacy mode on your lock which causes the lock to reject all single day or 15 minute Doorcodes while engaged.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.

1. Swipe up to "My doors."
   
   
   
   
2. In your Door List, tap the Door you want to update.
   
   
   
   
3. Below the Door name, select "Update" in blue.
   
   
   
   
4. Then, tap the blue "Update" button. Note: You must be close to the device in order to update the Door.
   
   
   
   
5. Once your Door is updated, a green check mark will appear, along with the date and time of the last update.
   
   
   

You cannot currently change your doorcodes.

If you think someone knows your doorcode who shouldn't, please contact us at support@latch.com.

Latch M

The Latch M is battery powered and won’t go down if your power goes out. Its 6 AA batteries will last for up to 12 months with normal usage, with battery alerts and our automatic low-power mode keeping you in the know.

Learn more about monitoring and replacing batteries.

Latch R

The Latch R is wired for power. Once it has been installed, you will not have to worry about battery life.

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when.

Latch devices only take photos:

• At public doors in your building (ie. building entrance, gym, parking garage)
• When a guest enters a public or private door
• An unauthorized doorcode is entered 

Who can see the photos?

Only you, those you live with, and authorized building security personnel.

Latch devices never take photos:

• When a resident enters a private residence
• When a mechanical key is used 

Note: The camera is not capable of taking video.