To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you can't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.
See our Supported Devices list for more information.
To request your device, contact us at support@latch.com.
To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App or Manager App. If you can't see Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.
Latch App is available on both iOS and Android.
Manager App is only available on iOS.
Contact us at support@latch.com if you'd like to request your device.
Supported Android devices
Latch App currently works on the following Android devices running Android 6 and higher:
Supported iOS devices
Latch App and Manager App currently works on the following iOS devices running iOS 8 and higher:
Note on iPhone 5C and below (32-bit devices)
To maintain the reliability and security of the Latch app, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.
If you've lost your Latch Keycard or you think it might be stolen, the following steps will help:
If you need a new Keycard, contact your building management and activate it with the following steps.
What happens during a Jam?
If the Latch C detects a jam, it will retract and extend a further three times before stopping as far as it can go. Simply unlock to retract the deadbolt again.
Ensure you have pulled the door all the way closed
Some misaligned doors require you to apply a pull force on the door while locking to ensure the deadbolt is aligned with the frame.
Check your door alignment
It's important that the Latch deadbolt lines up with your door frame so that there is as little friction on the bolt as it drives. If you feel that there is resistance, contact your building management for guidance.
Check your login details
When your building management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app.
Further troubleshooting
To troubleshoot a doorcode issue, perform a manual sync in the Latch or Latch Manager App.
Latch App:
Latch Manager App:
Permanent guest doorcodes
When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.
If doorcode issue persists, please contact support@latch.com.
If you phone runs out of battery, you can always use your doorcode or, if you don't remember it, Latch Keycard. See all the different ways to unlock your door.
What's a Schedule?
Buildings have the ability to set specific schedules when you can and cannot open certain doors (for example: the gym or rooftop).
Out of Schedule
If you're getting an 'Out of Schedule' error message on the Latch App when you shouldn't be, the Latch device may have the wrong time on it. This can occur if the building has lost power. To rectify, follow these steps to update the device with the correct time.