I cannot find the Android App

To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you can't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.

See our Supported Devices list for more information.

To request your device, contact us at support@latch.com.

 

Supported devices

To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App or Manager App. If you can't see Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.

Latch App is available on both iOS and Android.

Manager App is only available on iOS.

Contact us at support@latch.com if you'd like to request your device.

 

Supported Android devices

Latch App currently works on the following Android devices running Android 6 and higher:

  • Samsung Galaxy S8+
  • Samsung Galaxy S8
  • Samsung Note 8
  • Samsung Galaxy S7
  • Samsung Galaxy S7 Edge
  • Samsung Galaxy S6
  • Samsung Galaxy Note 5
  • Google Pixel 2
  • Google Pixel 2 XL
  • Google Pixel
  • Google Pixel XL
  • Huawei Nexus 6P
  • LG G6
  • LG Nexus 5X
  • LG G5
  • HTC One A9
  • Motorola Moto G(4)
  • Motorola Nexus 6

 

Supported iOS devices

Latch App and Manager App currently works on the following iOS devices running iOS 8 and higher:

  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5S
  • iPhone SE
  • iPod Touch 6th Gen

 

Note on iPhone 5C and below (32-bit devices)

To maintain the reliability and security of the Latch app, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.

 

If your Latch Keycard is lost or stolen

If you've lost your Latch Keycard or you think it might be stolen, the following steps will help:

  1. Go to keycard.latch.com
  2. Select 'Deactivate'
  3. Enter your Latch email address (that you use to login to the app)
  4. Check your email and confirm the deactivation
  5. Your building management will be informed to update your device to ensure the Keycard no longer works

If you need a new Keycard, contact your building management and activate it with the following steps.

I cannot login to the app

Check your login details

When your building management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app. 

 

Further troubleshooting

  • Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
  • If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
  • Double check your password - it is case sensitive
  • If you forgot your password, select 'I forgot my password' on the login screen
  • If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.

 

Doorcodes not working

To troubleshoot a doorcode issue, perform a manual sync in the Latch or Latch Manager App.

 

Latch App:

  1. Select Left Menu
  2. Choose "Lock Status"
  3. Swipe left on lock to reveal "Sync"

 

Latch Manager App:

  1. Select lock
  2. Select "Sync"

 

Permanent guest doorcodes

When adding a permanent guest doorcode, a manual update to the device is required if it is not connected to the internet. Learn more about adding permanent guests.

 

If doorcode issue persists, please contact support@latch.com.