What is Latch’s package room solution?
Latch Delivery Assistant combines a suite of existing Latch products into a 24/7 personalized, virtual doorman & access solution.
We monitor your building and package entrance areas, facilitate access for your trusted delivery personnel, and alert you via text or phone notification when you have a package waiting.
How does it work?
Latch uses cutting edge security systems and specially trained service representatives to monitor your building’s front door.
The package courier will utilize the Intercom to contact our Virtual Doorman, who will verify the caller's identity.
If approved, our Virtual Doorman grants the caller access and monitors the package drop off in the package room via camera.
Once your delivery is complete, Latch sends you a notification so you can retrieve the package at your convenience.
We use a highly-trained security operations firm with over a decade of experience to monitor your building.
I'm not getting text notifications for package deliveries - what should I do?
Please verify the phone number associated with your Latch account. For additional help, contact your Property Manager.
How do I change the phone number used for my notifications?
Contact your property manager to update your contact information.
Can I get notifications to more than one phone number?
Notifications are sent to the phone associated with your Latch account. At this time, only one phone number can be associated with a Latch account.
How long can my package remain in the package room?
This is determined by your building’s Property Management. Please reach out to them directly to confirm policies & procedures.
I can’t open the package room - what can I do?
Please attempt unlocking with the Latch app. If that doesn’t work, try a designated doorcode or keycard.
If you’re still unsuccessful, reach out to your property management for assistance.
I received a delivery notification but when I checked the package room there was no package - what can I do?
Please verify the tracking and shipping information from your courier to confirm that the details match your delivery notification date.
If you cannot locate your package, please reach out to your Property Manager to see if they have additional information.
If you’re still unable to locate your package, consider filing a claim with the courier responsible for delivering your package.
How do I contact the company responsible for delivering my package?
OnTrac – https://www.ontrac.com/tracking.asp
Laser Ship – https://www.lasership.com/track.php