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Activity Logs

Latch Mission Control provides property management with access to certain activity history at Latch devices throughout the property. What history and data is available depends largely on the door type and the role (resident, guest, or a user with property management permissions assigned to their account).

Activity Logs at Common doors ( Communal, Entrance, and Service Doors):

For the safety of the building, activity by all users at common doors (regardless of user type and including residents) is captured and visible to property management staff in Latch Mission Control.

Activity Logs at Private Residence Doors:

A resident’s activity logs at their private doors are not available for property managers in order to comply with Latch’s Terms of Service and any applicable local ordinance. For more information on resident status please read here

To help understand when activity logs are visible to property managers, residents, and non-residents, we’ve created this guide.

Non-Resident: This designation includes anyone using a daily doorcode, users with guest-access granted from another user with ‘May Share Key’ enabled who invited them via the Latch App, or users with Latch App access who are not designated as a resident by property management. 

Activity associated with non-residents at private unit doors:

  • Are not visible to the non-resident user in their Latch App.
  • Are visible to the granter of their access in the granter’s Latch App (ex: if a resident invites a guest, the resident can see their guest’s activity).
  • Are visible to other users designated as residents of the private unit. 
  • Are visible to property management staff in Latch Mission Control. 

Resident: A user is a resident when a Property Manager designates them as a resident on the Key level (the designation applies only for the Doors in that Key). A Resident role for a private unit door supersedes any non-resident access and makes this user’s logs private at that Door.

Activity logs associated with  residents at private unit doors:

  • Are not visible to the resident user in their Latch App.
    • Are not visible to property management staff in Latch Mission Control (or in any property manager’s Latch App). 
  • Are not visible to other users designated as residents of the private unit. 

Accounts with Property Management Permissions: A user is designated as a property manager when any level of property management permissions has been granted to their account in Latch Mission Control. 

Activity associated with accounts with property management permissions at private unit doors: 

  • Are visible to the property manager in their Latch App.
  • Are visible to users designated as residents of the private unit door. 
  • Are visible to property management staff in Latch Mission Control. 
Role Heuristic Visible to Self Visible to Granter Visible to Residents Visible to Managers

Non-Resident

Daily Doorcode  users, as well as Latch App users not designated as resident by manager.

No Yes Yes Yes
Resident A user is a resident when a Manager provides them this role on the Key level and only for the Doors in this Key. A Resident role for a Door supersedes non-resident status and makes their logs private at that Door. Yes No No No
Managers A user becomes a manager for Property when a Portfolio Manager provides this permission for them. Yes Yes Yes Yes

Note: Activity logs at private doors may contain a log of the time and credential type as well as a photo depending on the device and user role.

What is Latch Mission Control and what does it do?

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With Latch Mission Control, you can give and revoke access to every Latch device in your building, straight from your web browser. Within Latch Mission Control, you’ll see People, Keys, Doors, and Activity. These sections enable you to add your building occupants, set up the correct Keys for your Doors, and monitor the individuals coming in and leaving your building.

 

  • People: These are the individuals you’re inviting to Latch and whom you plan to give access to.
  • Keys: If you want to give someone access to a door, you need to give them a Key. You can group one or more doors into a Key, set a schedule for when the doors can be unlocked, and whether that Key can be shared.
  • Doors: Every Latch device for the different spaces within the building is identified in Latch Mission Control under Doors.
  • Activity: Monitor who has been coming and going between your spaces and see the series of access events. Latch devices only record the access history of guests. See here for full security and privacy terms.

Introduction

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Prior to installing Latch, you will need to create your digital building using Latch Mission Control. Add Doors, make Keys, invite people, and manage your portfolio from this powerful tool that can be accessed from anywhere. Latch Mission Control will assist you throughout the lifetime of your building, from before installation, to move in day, move out day, and beyond.

 

Adding Doors


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What is a Door?

Doors are the building blocks of Latch Missin Control. With Doors, you can create Door groups—called Keys—and invite people to the Latch App. 

Each Latch device must have a corresponding digital Door in Latch Mission Control, including unit doors, amenities, and public entrances. Clearly name your Doors to correspond with the names of your building’s physical doors. The name of your Doors will appear in the Latch App and can be seen by residents.

Learn how to create doors

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Door Types

  • Building Entrance: These Doors are common entry points like front entrances, hallways, stairwells, and other spaces that your residents may need to access to get to and from their private door.
  • Residence: These Doors are entrances to someone’s private space like an apartment, and are typically for the Latch M or C.
  • Communal: These Doors are amenity spaces and management offices.
  • Service: These Doors are typically maintenance closets or other spaces reserved for technical and maintenance teams.

Often, Latch R's are made "Building Entrances" and the Latch M and C are made "Residences," but it varies from building to building.

Creating Keys

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What is a Key?

A Key is a group of Doors. By making and assigning Keys, you can grant access to multiple Doors in one motion. Any updates made to Keys will be reflected for everyone who has been invited to have access, all in one step.

Learn how to create Keys.

Schedules

Once a Key has been made and all the Doors have been activated, you can set specific schedules. For example, if you have a gym Door within an amenity Key, and the gym is open from 9:00 AM to 5:00 PM every day, you can assign those hours to that particular Key. 

Learn how to add schedules.

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How can I use Keys?

There are many different ways to use Keys to provide access at your property. You can group Doors and name Keys however you’d like—a few suggested uses include:

  • Resident Unit Key: Add the unit door (i.e. Unit 1A) to a Key, and then name the Key “Resident 1A.” You should only invite residents who live in this unit to the Key. 
  • Common Door Key: Add all of your communal doors—like the front door, other building entrances, and laundry room—to a Common Door Key. Then, add every resident to the Key so they can access all the spaces they need in the building.
  • Amenities Key: All amenities, like a gym, roof, media room, and more can be grouped together in one Key. You can also add a schedule to any of those Doors to reflect the appropriate hours. If the cost of building amenities is included, the Key can be granted to everyone. If amenities are an additional cost, you can invite only the residents who have opted in to that Key.
  • Manager Key: Let managers easily move throughout the building with a Manager Key. Add all the Doors a manager may need, and give access to necessary building staff. If different groups of managers need access to different Doors, you can create multiple Keys—one for each group.
  • Leasing Key: A leasing Key should contain all the public entrance, model, and vacant Doors in your building. Once the team members are invited to this Key, you can ensure that they always have access to only vacant units by editing which doors are included in this Key.

Inviting People

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What are People?

In Latch Mission Control, “people” refers to all Latch users at your property including residents, vendors, building staff, and anyone else given access to the Latch App. Learn how to invite people.

In order to ensure residents’ privacy at their apartment doors, Latch Mission Control requires property managers to assign resident status to a key holder when adding a key to their account.. This allows property management to set users up with different roles for different spaces at the same property. For example, if a member of the property management team lives onsite, they can be set up as a manager for certain keys/spaces at the property, but a resident for their unit. By placing this relationship on the key, we allow property managers to be as granular as they need to be. For any key that a user is not a resident, Mission Control will designate them as a non-resident.. In order to learn more about this feature please read more here.

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Import .CSV

Instead of manually entering each person into Latch Mission Control, you can upload multiple people at once to the same Key with a .CSV file. 

Learn how to import a .CSV file.

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Add Start and End Times

When adding people in Latch Mission Control, you can assign start and end times to ensure their access begins and ends on the correct dates and at the correct times. For example, if a resident’s lease runs from January 1 through December 31, assign those dates and select the appropriate times based on their move-in and move-out.

“May Share Key”

If people are given the ability to share access to Keys, they can send Daily Doorcodes or the Latch App to friends, family, and services for all the Doors within that Key. You’ll want to allow residents to share access to their individual units and the public doors, but may not want them to have access to share other Keys like amenity spaces. 

Keycards

If residents prefer to use a Keycard for access, one can be activated in a few steps. Enter the serial number on the card and the email address associated with their Latch account, and the card will automatically mirror the access granted in Latch Mission Control. To receive Keycards for your property, contact your Latch Customer Success Manager. 

Learn more about issuing keycards.

Managing Your Portfolio

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Creating Managers

Managing your portfolio means deciding who on your team needs to help manage the successful installation and management of Latch. Before Latch devices are installed at your property, identify who will be activating the devices. Make sure that person is invited as a device manager. If you need someone else to perform the set up of the building, you can make them either a Portfolio Manager or Full Property Manager. 

Learn how to create managers

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Portfolio vs. Property Manager:

Portfolio Manager: Portfolio Managers can invite and revoke people, create and edit any Key, Door, or schedule, utilize the Manager App for installation and maintenance, and create other Portfolio and Property Managers.

Property Manager: Property Managers have a variety of responsibilities depending on their role at your building.

Permission Levels:

  • Full Key Management: Can create, edit, delete, give, and revoke all existing and future Keys. This also allows the manager to view access history. For example, this is usually given to assistant property managers.
  • Limited Key Management: Can only give and revoke existing and future Keys. Cannot create, edit, or delete Keys or Doors, but can view access history. This is often given to front desk staff or the building concierge.
  • Specific Key Management: Can only give and revoke select Keys. If this level is selected, you will then be prompted to select the Keys that this manager can give, revoke, and view access history. This manager level is used for leasing teams and third-party services.
  • Device Management: Can download the Manager App, see battery life and Door updates, upgrade software, and install and uninstall devices. This manager level is for installers and maintenance teams.

Learn more about Key management.

 

Concierge for Property Managers

 

We built Latch Concierge to serve as a virtual front desk to your building. Through the Concierge interface within Mission Control, property management will be able to list their amenity spaces, local services, and specific experiences for reservation and purchase through Concierge.

The Concierge page in Mission Control is broken up into 3 sections

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1. Concierge Help Section

At the top of the page under "How can I help you manage your building today" is the virtual concierge who can quickly direct you to the best sections of the Mission Control platform to achieve your current tasks for managing your property. You can leverage Concierge to reduce the amount of time it takes to navigate to your most common tasks within Mission Control or to discover sections in Mission Control.

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2. Available Feature Highlights

Underneath the search bar is a section where Concierge will promote already available LatchOS features available to your property that you may not be aware of or are not currently taking advantage of fully. 

3. Upgrades

The bottom section of Concierge promotes new products and services that your property currently has not enabled. To learn more about these products and services, select the widgets, then choose "Submit a Request" and a member of our team will be in touch to get you started!

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4. Concierge Pro

Concierge will also build on a previously released product. As part of the new Concierge product, we are reintroducing Latch Delivery Assistant as Concierge Pro. Using Latch access products, the Latch Intercom, the Latch Camera, Latch Link, and our partner call center, we’re able to provide a 24/7 remote building Concierge. Just as the pandemic changed expectations about remote work, we believe that remote real estate management is going to take on greater and greater prevalence. Concierge Pro will allow us to test this thesis through a newly positioned existing product and to understand if there will be a long term market for this solution.