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Installing Latch for your building

Welcome to Latch. Latch is a smart access ecosystem designed around sharing access, managing access, and unlocking access in the fastest and most secure way. This full software and hardware ecosystem was purchased to manage the living space within: common areas (entrance, amenities), tenant’s unit. The Latch ecosystem is made up of Latch Manager, a cloud-based access management platform; smart devices, and the Latch App.

This 4-step guide can help you easily get started with Latch to successfully install and program the devices.

Step 1: What do I need for a Latch installation?

Step 2: Mounting the Latch device.

Step 3: Activate the Latch device.

Step 4: Review your installation and test the Latch device.

Step 1: What do I need for a Latch installation?

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1. Collect all necessary hardware and tools

Make sure you have everything you need to fully install the Latch device.

2. Upgrade to the latest version of the Latch Manager app

If you do not update to the latest Latch Manager app, you will receive a network error message when trying to upgrade the firmware of the Latch device.

 

3. Identify the Latch Administrator for the site

Your access to the Latch device being installed expires after 24 hours of being activated with firmware. If you need access beyond 24 hours, the Latch Administrator will be able to provide the necessary credentials.

 

4. Prepare the door and wires prior to Latch device installation

The cutouts, wires, and locking hardware will allow you to properly mount and test the Latch device.

Step 2: Mounting the Latch device.

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Installing a Latch device is a two step process. You must first mount the hardware, in which we will explain in this section of the Get Started guide. Once the mounting is successfully completed, the second step is to activate the hardware by programming the device. This will be explained in Step 3.

 

1. Find the installation guide for:

Latch R,

Latch M,

Latch C

Each Latch device has a specific method of set up to be properly activated.

 

2. Review installation best practices

See our tips for a smooth installation. We have worked with many installers and have consolidated a list of tips to help you more easily achieve the ideal Latch device installation.

Step 3: Activate the Latch device.

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This step is important when installing the Latch device. Unlike a traditional mechanical lock, Latch devices need to be activated with the latest software and on-boarded to the Latch Cloud, the cloud-based management platform, which enables all smart features (e.g. smartphone, Doorcode, and Keycard unlock).

 

1. Find the activation guide for Latch for R, M and C

Latch devices have both a hardware and software component. Activation of the device is critical to ensure its full functionality and that the management platform can be enabled.

 

2. Review activation best practices

See our tips for ensuring a smooth activation.

Step 4: Review your installation and test the Latch device.

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1. If you come across installation problems, refer to Latch R, Latch M, Latch C troubleshooting guides.

Latch devices are designed and built for easy installation, however, sometimes there are minor details that may have been missed. The troubleshooting guide is meant to help you quickly identify the issue and solution.

 

2. Contact Latch for support

If you cannot identify the issue and solution in the troubleshooting guides, we are here to help.  Please reach out to support@latch.com

Step 5: You have completed the installation.

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Congratulations – you have completed the full installation of the Latch device. Now that it’s ready, hand it off to the property manager.

 

1. Notify the property managers, and they can refer to 'Setting up Latch for your property' for more information.

Handing off the Latch device to the property manager officially completes your project.

System Requirements

There are certain number of requirements that are needed to use the full set of  features of Latch’s products as listed below. The full features and availability of Latch’s Products and Services will depend on (i) your computer, mobile device, wiring in your building or home (as applicable), WiFi network, Bluetooth connection, and other related equipment; (ii) your Internet service provider (“ISP”); and (iii) your mobile device carrier (“Mobile Carrier”). You acknowledge that you are responsible for all fees charged by your ISP and Mobile Carrier in connection with your use of the Services. You also acknowledge that you are responsible for compliance with all applicable agreements, terms of use or terms of service, and other policies of your ISP and Mobile Carrier. It is your responsibility to ensure that you have all required system elements and that they are compatible, up-to-date, and properly configured. You acknowledge that the Services may not work as described when the requirements and compatibility have not been met. 



Latch M & C

Designed to be operable without a persistent internet connection, Latch M and Latch C only require sufficient battery power, Latch Manager, and the Latch App to be managed. To unlock, you need a Keycard, Doorcode, a smartphone running the Latch App, or a mechanical key. To install, you’ll need the Latch Manager App.

 

Latch R

While the Latch R is recommended to be connected directly to the internet for buildings over 25 units, a persistent  internet connection is not required to update or unlock the device. Instead it can function similarly to Latch M & C as long as you have a smartphone running the Latch App and Latch Manager in order to manage access. To unlock, you need a Keycard, Doorcode, or a smartphone running the Latch App. To install, you’ll need the Latch Manager App.

 

Direct internet connection via WiFi, or Ethernet, is required for automatic and real-time updates.



Latch App

  • Compatible smartphones
  • Functioning and enabled Bluetooth
  • Latch account
  • Data connection via cellular service or WiFi

 

Latch Manager

Latch Manager is a responsive web app that is required in order for property managers to manage Latch in their building.

 

  • An internet-enabled user device running the latest version of:
    • Safari
    • Chrome
    • Firefox
    • Internet Explorer