Contact Sales

Door State Notifications

Door State Notifications (DSN) is an optional feature for the Latch R that sends notifications to property managers based on door states. Notification emails can be configured to be sent to property managers when doors are left ajar or opened without a valid credential. This is a great way to improve the security of a building without hiring additional staff. Please note that additional sensors are required for this functionality.

Door States:

  • Door Ajar: When a door is left ajar, a notification email can be configured to be sent after 30, 60, or 90 seconds.
  • Door Still Ajar: If the door remains ajar, an email can be configured to be sent every 5, 10, or 15 minutes.
  • Door Breached: When a door is opened without a valid credential, a notification email is sent.
  • Door Secure: When a door is not in the Door Secure state and the door is then closed, a Door Secure notification is sent.

Automatic Unlock and Automatic Relock:

Two additional features that take advantage of the sensors used for DSN are automatic unlock and relock. The Latch R can be set to automatically unlock when it detects motion on the secure side of the door, allowing egress without manual intervention like pushing a button. The Latch R can also be set to automatically relock as soon as the door has been opened, preventing addition people from entering through an unopened door.

Subscribing and Unsubscribing from Notifications:

Please contact support@latch.com to subscribe or unsubscribe from Door State Notifications.

 

What does Managing Latch look like?

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Building management with Latch is designed to be simple, while also recognizing the different individuals and spaces you’ll need to give access to. To support a seamless experience, learn how to use the basics within Latch Manager - People, Keys, and Doors - which have already been introduced in “What is Latch Manager and what does it do?“.

1. Managing People

2. Managing Keys

  • Group one or more doors, and set a schedule for when those doors may be unlocked. You share access with people by giving them a Key or a set of Keys.

3. Managing Doors

  • Every Latch device for the different spaces within the building is identified in Latch Manager under Doors. Create and delete doors to match your building. Door updates help you troubleshoot Latch device issues, keep your audit trail up to date, and ensure the devices have the latest feature fixes.

Maintaining a Latch Building

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Maintaining your property is easy with Latch Manager. No matter where you are, you can remotely give access to trusted services and vendors such as handymen, view a history of who accessed your property and when, and keep an eye on the battery life of Latch devices, and more, all from your web browser. 

Use Latch Manager for the following maintenance activities:

Creating and Deleting Portfolio Managers and Property Managers

What is a Portfolio Manager?

A Portfolio Manager may create and delete Property Managers, and they may create and delete other Portfolio Managers. A Portfolio Manager may also create, edit, delete, give, and revoke access. A Portfolio Manager can see all of the properties and all of the Portfolio Managers and Property Managers within a given portfolio.

What is a Property Manager?

A Property Manager may have access management permissions such as the ability to create, edit, and delete access, in addition to making, giving, and revoking access, but unlike Portfolio Managers they cannot create and delete other managers. A Property Manager can see all of the properties for which they are a Property Manager in any given portfolio.

How to Create A Manager

To create a Portfolio Manager or Property Manager from directly within Latch Manager, navigate to the top right-hand side of the home page and select the ‘Manage Portfolio’ menu.  

From the ‘Manage Portfolio’ menu, you may select either the ‘Portfolio Managers’ or ‘Property Managers’ list. From there, you may select ‘Create New’ to create a contact card for your new Portfolio Manager or Property Manager.  Simply enter the person's First Name, Last Name, and Email Address, and select ‘Create’.

How to Delete A Manager

To delete a Manager from a portfolio, select the contact card you want to delete and scroll to the bottom.  Select ‘Delete’. 

Some things to keep in mind about Portfolio and Property Manager contact cards at this time:

  • Portfolio Managers cannot edit contact card profile information, such as First Name, Last Name, and Email Address, at this time. If you try to delete the contact card and re-create a new contact card using the same email address, then the old First Name and Last Name will still persist. If you would like to edit contact card profile information, you will need to contact Latch Customer Support to do so.
  • Portfolio Managers can delete themselves from a portfolio so long as they are not the last remaining Portfolio Manager.
  • The last remaining Portfolio Manager cannot be deleted. This is to ensure Latch always has at least one point of contact for a portfolio.

 

Device Management

Here you can choose the properties where a Manager can see battery life and door updates, upgrade software, and install and uninstall devices. 

On a Manager’s contact card, you will see a section for ‘Device Management’. From there, you can select ‘Add Property’ to add a property to their device management permissions.

When viewing this property, you will see at a glance the number of total devices within the property that you are giving the Manager permissions to.

Upgrade software, view battery life, and perform door updates permissions come automatically when you add the manager to the property.  Install and Uninstall Devices permission is the only setting that can be toggled ON or OFF.

Remember, to uninstall a device, a Manager must be given key access for that device.

If a Latch device loses power

Latch M and Latch C

Property power outages

Latch M and Latch C are both battery powered and will work as normal in the event of a property-wide power outage. Learn more about battery power.

If your M Series (Generation 2) is wired and there is an outage, the device will switch to batter power automatically. When power comes back on, it will switch back to wired power.

 

Loss of power

If the Latch M or Latch C lose power, during battery replacement for example, it is important that they are immediately updated. Failing to update the device after power loss may cause disruption to guest access.

 

Latch R

Property power outages and loss of power

Latch R requires a constant power connection in order to work. In the event of power loss, due to a property-wide outage for example, it is important that it is immediately updated once power resumes. Failing to update the device after power loss may cause disruption to guest access and Schedules.

 

Fail-safe and fail-secure

It is important that the R is correctly wired and programmed in order to fail-safe (stay unlocked) or fail-secure (stay locked) in the event of power loss. Please consult your property installer for guidance.

Switch Latch Manager ownership

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If you are new to managing your building(s), check your email to see if you have received an invite to create your Latch ID and permissions for Latch Manager as either a Portfolio Manager or Property Manager. The current Property Manager overseeing your property’s Latch Manager can refer to set up other property staff as Portfolio Managers/Property Managers for more information. Once you have Latch Manager, you can add two-factor authentication to your sign in for additional account security.

What internet browsers are compatible with Latch Manager?

The Latch Manager runs on all modern desktop, tablet, and mobile browsers. We commit to support the latest version. The most common web browsers Chrome, Firefox, Safari and IE Edge will automatically update themselves so that you're always running the most current version. We also support IE11.

Password Set & Reset Procedure

Latch App:

Resetting Password (If you are unable to log in) :

  1. Open the Latch App
  2. At the bottom of the Log In screen, select ‘I Forgot My Password’
  3. Enter the email registered with your Latch Account
  4. This will send a message including a temporary password to your Latch registered email
  5. Return to the Latch App
  6. Copy or enter this password into the password field (Note: the password is case sensitive)
  7. If unable to log in, please repeat this process
  8. Once logged in, you can change your password provided by Latch by following the Set Password procedure under ‘My Profile’ and selecting ‘Edit’


Setting a New Password

  1. Open the Latch App
  2. Select the ‘Settings’ Menu in the upper left
  3. Select ‘My Profile’
  4. In the password field under ‘My Account’, select ‘Edit’
  5. Enter your current password (if you’ve recently reset your password, this will be the temporary password provided by Latch)
  6. Enter your new password.  (Please ensure your password is at least 8 characters long, but no more than 1024 characters)
  7. Select ‘Done’
  8. You should then receive a confirmation message to your Latch registered email that your password has been reset


If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at support@latch.com


Latch Manager App / Latch Manager Web Tool:


Resetting and setting your password for both the Manager App and the Latch Manager Web tool follow the same process. If resetting or changing your password for either the Manager App, or the Latch Manager Web Tool, please follow the directions below.


Resetting Password (If you are unable to log in) :

  1. Open the Latch Manager Web Tool
  2. At the bottom of the Log In screen, select ‘Forgot Your Password?’
  3. Enter the email registered with your Latch Manager Account
  4. This will send a message including a password reset link to your Latch registered email
  5. Open Email
  6. Click the ‘Reset Password’ Link
  7. Enter your new password . (Please ensure your password is at least 8 characters long, but no more than 1024 characters )
  8. Select ‘Continue’
  9. You should then receive a success prompt
  10. Select ‘Great’
  11. You’ll then be redirected back to the Latch Manager Web Tool, where you should now be able to log in using your newly created password. You should now also be able to log in to the Latch Manager App using this same password

 Setting a new Password

  1. Log in to the Latch Manager Web Tool
  2. Select your name in the upper right
  3. Select ‘My Account’
  4. Select ‘Change Password’ under the ‘Password’ section
  5. Enter your current password
  6. Enter your new password
  7. Select ‘Change Password’
  8. You should then receive a confirmation message to your Latch Manager registered email that your password has been reset
  9. You should now be able to log in to both the Latch Manager Web Tool and the Latch Manager App using the new password

If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at support@latch.com



Turning on Two-Factor Authentication for Latch Manager

Two-Factor Authentication ensures that you're the only person who can access your account, even if someone knows your email and password. If you're a Portfolio Manager, you can also enforce Two-Factor Authentication for all Portfolio and Property Managers of your Portfolio to ensure everyone is protected.

 

Turning on Two-Factor Authentication for yourself

  1. Navigate to your name in the top right corner of Latch Manager
  2. Tap 'My Account'
  3. Tap 'Set Up' under 'Two-Factor Authentication'
  4. Enter the phone number to which you'd like us to send your authentication codes
  5. Enter the authentication code sent to your phone number

 

Turning on Two-Factor Authentication for your Portfolio

  1. First set up Two-Factor Authentication for yourself
  2. Navigate to 'My Account'
  3. Tap 'Security Settings' under 'Two-Factor Authentication'
  4. Turn on Two Factor Authentication for your Portfolio at the bottom of the page

Turning off Two-Factor Authentication

Turning off Two-Factor Authentication for yourself

  1. You will not be able to turn off Two-Factor Authentication for yourself if it has been enforced by your Portfolio Manager. 
  2. If Two-Factor Authentication is not enforced by your Portfolio Manager, navigate to your name in the top right corner of Latch Manager
  3. Tap 'My Account'
  4. Tap 'Security Settings' under 'Two-Factor Authentication'
  5. Tap 'Turn Off' 

 

Turning off Two-Factor Authentication for your Portfolio

  1. Navigate to your name in the top right corner of Latch Manager
  2. Tap 'My Account'
  3. Tap 'Security Settings' under 'Two-Factor Authentication'
  4. Tap 'Turn Off' at the bottom of the page

Troubleshooting Two-Factor Authentication

 

I cannot receive the authentication code

If you've turned on Two-Factor Authentication for yourself, or your Portfolio Manager has enforced it for all Portfolio and Property Managers in your Portfolio, you will need to enter an authentication code sent to your phone, every time you attempt to login to Latch Manager. If you have lost your phone, or your phone number has changed before you could change it in Latch Manager, contact us at support@latch.com for guidance on getting into your account.

 

I want to change the phone number used for Two-Factor Authentication

  1. Navigate to your name in the top right corner of Latch Manager
  2. Tap 'My Account'
  3. Tap 'Security Settings' under Two-Factor Authentication
  4. Tap 'Change phone number'
  5. Enter the authentication code sent to your existing phone number
  6. Enter your new phone number
  7. Enter the authentication code sent to your new phone number