How do I let a guest in?

Creating guests

 On iPhone

1. Select 'Let Someone In' on the unlock screen.
2. Select which type of access to provide:

• To give the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device):
  • Select the Doors you want to provide access to.
  • Click ‘Next.’
  • Choose a start time. You can select start times up to one year in the future.
  • If you’d like to set a time to end access, toggle the ‘Set end time’ button.
  • Select an end time.
  • If you do not select an end time, your guest will have permanent access until you revoke it.
  • Select ‘Next.’
  • Enter your guest's information. You can only send the Latch App via email.
  • Select ‘Next.’
  • Review all the information to ensure it is correct.
  • Select Confirm and send.
  • If successful, you will receive a ‘Success’ message.

Your guest will receive an email from no-reply@latch.com with their login details. Guests should set their password for their Latch account and then download the Latch App and sign in.  Once signed in, your guest will be able to use the Latch App the same way you do.
Click here if your guest is not receiving the Latch App invitation email.

• Single Day Doorcodes: Access lasts a full calendar day from midnight to midnight. Can always be given remotely.
• 15 minute Doorcodes: Access expires 15 minutes after use. Can always be given remotely.
• If you are letting in a service provider, you can also add instructions. When entering the guest name and phone number, toggle on the button asking "Is this a Service Order?"
  • Then select which service type, or choose "Other." You can then add special instructions or anything else they will need to know.

On Android

1. Select 'Let Someone In' on the unlock screen.
2. Choose whether you want to give your visitor a Single Day Doorcode, or the Latch App. The Latch App offers flexible access with custom start and end times.

To give the Latch App (The Latch App is not supported on all smartphones. For peace of mind, check that your guest has a supported device):

• Select the doors you want to provide access to.
• Click ‘Next’.
• Choose a start time. You can select start times up to one year in the future.
• If you’d like to set a time to end access, toggle the ‘Set end time’ button.
• Select an end time.
• If you do not select an end time, your guest will have permanent access until you revoke it.
• Select ‘Next.’
• Enter your guest's information. You can only send the Latch App via email.
• Select ‘Next.’
• Review all the information to ensure it is correct.
• Select 'Confirm' and send.
• If successful, you will receive a ‘Success’ message.

Your guest will receive an email from no-reply@latch.com with their login details. Guests should set their password for their Latch account and then download the Latch App and sign in. Once signed in, your guest will be able to use the Latch App the same way you do.

Click here if your guest is not receiving the Latch App invitation email.

• Giving a Doorcode
  • Select whether to give access for today or tomorrow.
  • Select which Doors they should have access to.
  • You can optionally toggle 'Self-destructs 15 minutes after use' if you would like the code to stop working 15 minutes after your guest first uses it.
  • Enter your guest's name.
  • On the final screen, you can see your guest's Doorcode and an option to share it via any of your apps by tapping 'Send.'
• If you are letting in a service provider, you can also add instructions. When entering the guest name and phone number, toggle on the button asking "Is this a Service Order?"
  • Then select which service type, or choose "Other." You can then add special instructions or anything else they will need to know.

3. Tap the back arrow to return to the unlock screen.

4. You can view your guests and their Doorcodes by navigating to the left menu and tapping 'Manage Guests.'

Deleting Guests

On iPhone

Important: Daily or 15 minute guest Doorcodes cannot be deleted. They will expire at the end of the day.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.

If you are managing a building, see how to remove permanent guests in Latch Mission Control.

To delete a permanent guest:

1. Select 'Manage Guests' in the left menu
2. Select the Door
3. Select the guest you want to delete
4. Revoke access 
5. Update the device by tapping the blue 'Update Guests' button below each door you granted guest access to, while near it.

On Android

• If you gave your guest the Latch App:
  • Navigate to 'Manage Guests'
  • Select the guest you would like to revoke access from
  • Tap 'Revoke'
  • Update the doors that the guest has access to
• If you gave your guest a Doorcode
  • Doorcodes can not be revoked once generated. You can however enable privacy mode on your lock which causes the lock to reject all single day or 15 minute Doorcodes while engaged.

Privacy: Extending the deadbolt on Latch M disables daily or 15 minute Doorcodes from being used until it is retracted.