Contact Sales

Pairing the intercom with a door

The Latch Intercom uses the Latch R to unlock doors and cannot unlock a door directly. To pair an Intercom with a door, you must use the Manager App and follow the below steps:

  1. Once the intercom has been mounted and powered on, you may scan the QR code that shows on the display using the Manager App.
  2. Scan the QR code located on the intercom or on the packaging and select the correct location. 
  3. After setting the location, you will have the option to pair the intercom with the doors that Latch Operations has designated as ‘Intercom Doors.’ 
  4. Once paired, you will be able to connect the intercom to the internet.

Configuring networking for the Latch Intercom

Once you have selected the location of the Intercom and paired it with a door, you can configure the intercom for Wi-Fi by following the steps in the Manager App. For Ethernet, simply plug in the Ethernet cable and the Latch Intercom will automatically connect to the internet.

The Latch Intercom and cellular

All Latch Intercoms ship with a built-in SIM card that enables a back-up cellular connection in case your Wi-Fi or Ethernet goes down. Cellular backup is free. In some rare cases, cellular may be turned off your building due to usage limitations. Contact Latch Support for more information on your cellular plan.

Intercom shows ‘Could not connect to Latch’

When you see an error message that says “Could not connect to Latch” on the intercom interface, it means that the intercom is most likely having difficulty connecting to the internet. Check your Wi-Fi or Ethernet connection. Usually, the Latch Intercom will fall back to cellular, but if there is a poor cellular signal or if cellular has been disabled for your building, you will need to check your Wi-Fi or Ethernet and reconfigure them using Manager App.