Whether it's adding or removing a resident or editing the doors they have access to, managing access for your building is simple, fast, and secure with Latch Mission Control. If you don't have access to Latch Mission Control, contact support@latch.com.

Creating someone

Follow the steps below to add someone to your property:

1. Select the relevant property in the left menu.
2. Select 'People.'
3. Select 'Invite.'
4. Decide whether you want to give them the Latch App or a daily doorcode.
5. Fill out their contact details.
6. Add the Keys they need. Learn more about making Keys.
7. Select whether this user is a Resident, and whether they should have the ability to share the key (see this article on Setting Resident Status for additional details).
8. Select a start time (if you select a future start date, the person will still receive their welcome email today so they can get acquainted with the Latch App).
9. We recommend you select an expiration date for the person's access. This ensures that their access is automatically removed on the correct day, such as when their lease expires.
10. At this point, the recipient will receive a welcome email with their app login details.
11. Review the door update tasks on the day that the access starts. What are door update tasks?
12. Once the devices have been updated, the person will be able to access the doors by using their smartphone, doorcode, or Latch Keycard (Note: You need to independently set up a Latch Keycard before using it). 

Editing someone's access 

1. Navigate to 'People.'
2. Add, edit the expiration, or delete their Keys.
3. Review the door update tasks. What are door update tasks?
4. Once the devices have been updated, the changes will become active.

Revoking someone’s access

1. Navigate to 'People.'
2. Select the person whose access you want to revoke.
3. Select ‘Keys’ tab under their name.
4. Click “Revoke All Keys” at the bottom.
5. Confirm that you want to revoke their access.
6. Update the relevant doors. What are door update tasks?
7. Once the devices have been updated, the person and their guests will no longer be able to access the doors.

NOTE: Even after revoking a person’s access, you will still be able to see them in the ‘People’ page if you have “Show Expired Users” selected. You can always grant access again at a later time.

Deleting someone

1. Navigate to 'People.'
2. Select the person you would like to remove.
3. Select 'Delete.'
4. Confirm that you would like to delete the person. (Note: This will also remove access for their permanent guests).
5. Update the relevant doors. What are door update tasks?
6. Once the devices have been updated, the person and their guests will no longer be able to access the doors.

NOTE: After deleting a person, you will no longer be able to see them in the ‘People’ page. Their past activity will still be accessible via the Activity tab.

In order to ensure residents’ privacy at their apartment doors, Latch Mission Control requires property managers to assign resident status to a key holder when adding a key to their account. For any key that a user is not a resident, Mission Control will designate them as a non-resident. We also note that regardless of resident status, activity by accounts with property management permissions will be visible at all residence doors.

May Share Key

Regardless of a user’s type (resident or not), a property manager can also determine whether that user can share their keys with guests or services of their own. To learn more about this feature, please read more here.

Privacy

If a user is designated non-resident for a key, their logs on private doors contained within that key will be visible in Mission Control. This designation has no impact on public doors which default to making logs visible. To comply with Latch’s Terms of Service, Latch’s Privacy Policy, and any applicable laws and regulations, please ensure that all of your residents are assigned accordingly for their residence/private doors.

Editing a User Type

If a user’s role to a specific key changes, managers can select this individual within the ‘People’ tab, and edit their role by selecting any of their keys, and pressing edit. To ensure residents’ privacy, Managers should ensure their residents’ roles for their private doors are always set to 'resident.'

In order to enable the new resident status feature, we needed to migrate your existing users to one of two roles. Any user with access granted via Latch Mission Control before January 25, 2023  has been migrated to either resident or non-resident status. We recommend that you review your users, particularly members of your property management staff and residents, to ensure each account has the appropriate resident or non-resident designation. For information on the use of Resident status please read this article. 

Additionally, this is a great opportunity to review which users have access to your property currently and ensure that only the right managers, residents, and guests currently have access.

Reviewing Your Users

To help your team easily review current resident or non-resident designations, and correct any as needed, we have added the resident status to our Reporting and Auditing Platform. 

You can find reports for your property by navigating to ‘Manage Settings' and selecting ‘Reports’ from the drop-down menu. We recommend exporting the 'People' report so that you can quickly review resident statuses for accuracy. In order to edit these users, follow the instructions laid out in this article.

Property managers can disable doorcodes and access sharing to restrict guests from entering certain amenity spaces. Spaces with disabled doorcodes and access sharing will still allow residents to use their Latch App or keycard to unlock these spaces without any further action.

These settings can be adjusted within Latch Mission Control to allow for more tailored access management.

Turn off "May Share Key"

When inviting a resident in Latch Mission Control, you can disable the “May Share Key” feature for certain amenity spaces. 

To disable this feature, navigate to the resident’s detail page.

1. Select “Keys”
2. Select the Key that you would like to turn off access sharing for
3. Select “Edit”
4. Turn off “May Share Key” 
5. Save your changes

Once changes are saved, residents will no longer be able to share access with guests for designated doors. 

How to disable doorcodes

Property managers can disable doorcodes to prevent residents from sharing their personal doorcodes with guests to access certain amenity spaces. 

When disabling this feature, this will deactivate doorcode access for any selected doors in a Key and affect all keyholders. It’s important to ensure that doors are not selected that residents should have doorcode access to such as the building entrance or their individual unit. 

To disable this feature: 

1. When creating a new Key, ensure that “Provide Doorcodes” is turned off during the Creating Keys step for any doors that should not have a doorcode provided to key holders. 
2. For existing Keys, simply navigate to the desired Key, go to the doors section, and tap “Edit” to make changes to each door as desired before saving the changes at the bottom.

Latch is designed to let the right people in. Below are some helpful best practices and tips to ensure people have the appropriate and timely access to spaces in your building.

• Ensure your property managers and staff are educated on Latch
• Name doors correctly when creating them to avoid mistakes when giving or revoking access to them
• Make Keys: see best practices
• Ensure your property managers and staff are given specific key management permissions and device management permissions that are appropriate to their security clearance 
• Add an expiration date whenever you give a Key to someone. This ensure's that their access automatically expires at the right time and ensure's no unexpected prolonged access
• Set reminders if someone's lease is coming to an end, and if applicable, extend their expiration date
• Remove someone's access if their lease is abruptly ended or they no longer require access to an area or property

With Import, you can upload people all at once from a CSV file, just follow these steps:

1. Select 'Invite' in 'People'
2. Select 'Latch App'
3. Select 'Import CSV'
4. Select 'Import'
5. Download the CSV template to ensure your data is in the right format
6. Choose your CSV file or drag a file into the browser window
7. Select 'Import CSV'
8. Review your data, if there are any issues, you can make the changes to your original CSV file and re-upload
9. Select 'Add Contacts'
10. Add the Keys you want them to have
11. Optional: add a start time and expiration for your imported people
12. Review and Send
13. Once complete, all the people you added will receive the Latch welcome email with details on using the Latch app and Latch devices

Good to know

• Your data must be in CSV file format
• Email addresses are treated as the primary identifier people in the Latch system. If you're adding someone with an email address that already has Latch account associated with it, doors will be added to the existing account.
• If for some reason there are problems completing the import process, the same CSV file may be uploaded again and the system will only import data that hasn’t already been processed.

Yes. Latch Mission Control lets you send a Daycode to guests or vendors immediately for today, no matter where you are.

With Latch Mission Control

1. Select 'Invite'

2. Select 'Day code'

3. Enter the guest's contact details (note, you can only send a doorcode via email with Latch Mission Control. If you'd like to send a doorcode via text, use the Latch app)

4. Select the Keys they need (they will receive a unique code for each door)

5. Select whether you want to codes to start today or tomorrow

5. Choose if you want each code to self-destruct 15 minutes after they are first used

6. Send

7. Your guest will now receive an email with the doorcodes

With the Latch app

See how to let guests in.

1. Log into Latch Mission Control
2. Navigate to the Property Settings menu and choose the Intercom Settings page
   
3. To change the format in which names are shown in the intercom directory, choose your preferred style from the Name Format dropdown menu
   
4. To disable custom names for residents of the property, uncheck the box in the Custom Names section. 
   
5. Click “Save Changes” to save all changes. Allow one hour for the intercom directory to update.