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Creating doors

We recommend adding all the door names in your property in advance of installing Latch devices. This means you can add people to the door in advance so that people have access as soon as a device is installed on that door. Once you've created the door names and added all the people, you can assign that door name to a Latch device during installation. Alternatively, you can create door names during installation using Manager App.


1. Create a door

  1. Navigate to the 'Doors' tab in Latch Manager
  2. Select 'Create Door'
  3. Name the door
  4. Select the door type
  5. Select 'Create' to finish creating the door
  6. You can now add people to this door


2. Assign the door name to a Latch device during installation

Once you have created the door, it needs to be assigned to a Latch device during installation using the Manager App. Once installation is complete, any people you have added to the door in advance will now have access. 


What is a 'Not Installed' door?

Once you have created a door, it needs to be assigned to a Latch device. This occurs during installation of the Latch device. Until then, the door will remain 'uninstalled'. You can still continue to add people to the door.


How to delete a door




What are door types?

Door types are important for ordering the doors in your app and ensuring the correct privacy level of people in a building.

  • Building Entrance: Should generally be used for entrances, vestibules, and any other passageway used to gain access from the exterior to the interior of the building
  • Residence: Should be used for any doors that are direct entrances to someone's private space, apartment, or home
  • Service: Should be used for any doors that lead to maintenance areas or areas that are generally closed to residents such as elevator rooms and storage closets
  • Communal: Should be used for doors that lead to entertainment or community areas that are open to the majority of residents such as gyms and lounges


When making a Key, you can set doors in that Key to be available on certain days at certain hours for anyone that you give that Key to. In one step, everyone gets the same schedule for the same doors.


Adding a schedule to a new Key

  1. Make a Key
  2. Select the days and time that you want each door to be accessible using this Key
  3. Update the relevant doors if necessary


Editing a schedule

To change a schedule:

  1. Select the Key in the 'Keys' menu
  2. Select 'Doors'
  3. Edit the schedule for the relevant doors


I can't set a schedule for a door

If Schedules isn't available for a door, you may need to upgrade the firmware on the Latch device. Contact for further guidance.


Deleting a door

You can only delete a door if it hasn't been assigned to a Latch device yet and doesn't have any people added to it. If the door has already been assigned to a Latch device, you need to deactivate the Latch device first.


How to delete a door

  1. Ensure any Latch devices have been deactivated from the door
  2. Remove any people who have access to the door
  3. Navigate to the 'Doors' tab
  4. Select the door you want to delete
  5. Select 'Remove Door'

Door updates

Doors without an internet connection require an update whenever you:

  1. Revoke someone's access
  2. Activate a Keycard 

Doors are automatically updated whenever someone unlocks a door for the first time with the app (during the “setting up” process). You may also intervene and update the doors yourself with the Latch apps: