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I cannot find the Android App

To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you don't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.

See our list of Supported Devices for more information.

To request your device, contact us at support@latch.com.

 

Supported and recommended phones

To ensure that your experience with the Latch App is secure and reliable, we test as many phones as possible. If you don't see the Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.

Latch App is available on both iOS and Android

Manager App is only available on iOS.

Contact us at support@latch.com if you'd like to request your device.

 

Recommended Android devices

While the Latch App is available on many Android devices, the below devices are specifically  recommended. Please note, the Latch App requires Android 6 (Marshmallow) and higher:

  • Samsung Galaxy S9 / S9+
  • Samsung Galaxy S8 / S8+
  • Samsung Galaxy Note9
  • Samsung Galaxy Note8
  • Samsung Galaxy S7 / S7 Edge
  • Samsung Galaxy J7
  • Google Pixel 3 / 3XL
  • Google Pixel 2 / 2 XL
  • Google Pixel / XL
  • LG Nexus 5X
  • Motorola Moto Z 
  • HTC 10
  • OnePlus 5T

 

Supported iOS devices

Latch App and Manager App currently works on the following iOS devices running iOS 10 and higher:

  • iPhone X
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5S
  • iPhone SE
  • iPod Touch 6th Gen

 

Note on iPhone 5C and below (32-bit devices)

To maintain the reliability and security of the Latch app, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.

 

I can’t find the Latch App in the App Store

If you are an Android user and cannot find the Latch App in the Google Play store, please review our list of Supported Devices to make sure your device is included. 

If the Latch App is not available in your country’s App Store, you’ll need to switch to the US App Store to download the Latch App. Follow the instructions below to switch to the US App Store:

  1. Go to Settings
  2. Select iTunes & App Store
  3. Select Apple ID (at the very top of the screen)
  4. Authenticate w/ password or Touch ID, if required
  5. Select Country/Region
  6. Select Change Country or Region
  7. Select United States
  8. Select Agree to consent to the terms and conditions
  9. Enter payment details
    1. If you do not have a US credit card choose “None”
  10. Enter billing address
    1. Enter any address in the US
  11. Select Next

I cannot login to the app

Check your login details

When your property management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app. 

 

Further troubleshooting

  • Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
  • If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
  • Double check your password - it is case sensitive
  • If you forgot your password, select 'I forgot my password' on the login screen
  • If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.

 

How do I setup the Latch iOS Widget?

The Latch iOS Widget allows you to unlock your doors straight from your lock screen without having to unlock your iPhone or open the Latch app. Please note, setting up the widget means you don't need to unlock your phone to unlock your doors, as long as it's been unlocked in the last 10 minutes.

 

  1. Unlock your iPhone
  2. Swipe right to view your widgets
  3. Navigate to the bottom and tap 'Edit'
  4. Tap the 'Plus' icon next to the Latch app
  5. Tap 'Done'

 

Re-ordering the doors in your Latch Widget

You can pick which doors, and in which order they show up in the Widget by opening the Latch App:

  1. Navigating to the left side menu
  2. Tapping 'Widget'
  3. Tapping 'Edit'
  4. Selecting the doors
  5. Dragging and dropping them in the order that you want
  6. Tapping 'Done'

 

Can someone steal my phone and still use the Latch Widget?

To prevent unauthorized use of your Latch Widget, the Latch Widget requires that you have unlocked your phone within the last 10 minutes.