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I cannot find the Android App

To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you don't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.

See our list of Supported Devices for more information.

To request your device, contact us at support@latch.com.

 

Supported and recommended phones

To ensure that your experience with the Latch App is secure and reliable, we test as many phones as possible. If you don't see the Latch app in the Google Play store, or you encounter reduced functionality on iPhones or iPod Touches, the device may not have been verified to work with Latch yet.

Latch App is available on both iOS and Android

Manager App is only available on iOS.

Contact us at support@latch.com if you'd like to request your device.

 

Recommended Android devices

While the Latch App is available on many Android devices, the below devices are specifically  recommended. Please note, the Latch App requires Android 6 (Marshmallow) and higher:

  • Samsung Galaxy S9 / S9+
  • Samsung Galaxy S8 / S8+
  • Samsung Galaxy Note9
  • Samsung Galaxy Note8
  • Samsung Galaxy S7 / S7 Edge
  • Samsung Galaxy J7
  • Google Pixel 3 / 3XL
  • Google Pixel 2 / 2 XL
  • Google Pixel / XL
  • LG Nexus 5X
  • Motorola Moto Z 
  • HTC 10
  • OnePlus 5T

 

Supported iOS devices

Latch App and Manager App currently works on the following iOS devices running iOS 10 and higher:

  • iPhone X
  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6S
  • iPhone 6S Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone 5S
  • iPhone SE
  • iPod Touch 6th Gen

 

Note on iPhone 5C and below (32-bit devices)

To maintain the reliability and security of the Latch app, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.

 

Setting Up the Latch App for Apple Watch

What is the Latch App for Apple Watch?

The Latch App for Apple Watch is a hands-free and phone-free way to unlock your Latch devices. While users already have the choice of unlocking with the Latch App, a doorcode, or keycard, the Latch App for Apple Watch offers another unlock option for users on-the-go—even without their phone.

Will the Latch App work on my Apple Watch?

The Latch App for Apple Watch is fully supported on Apple Watch Series 2 and newer. While Bluetooth unlock is not currently supported on the Apple Watch Series 1, you may still access your personal doorcodes.

All watches require watchOS 6 or newer to operate.

 

How do I install the Latch App for Apple Watch?

The Latch App for Apple Watch is available to download from the App Store on the Watch. If you have auto-install selected on your mobile device, you can also update to the latest mobile version of the Latch App in the iOS App Store, and the Watch App should automatically install. 

 

What if I can’t find the Latch App in the Apple Watch App Store? 

The Latch App for Apple Watch is only available for users running the watchOS 6 operating system. 

 

How do I log into the Latch App for Apple Watch?

Once connected to Wi-Fi, the Latch App for Apple Watch will automatically log in using your credentials from your mobile device (if the Latch App is installed on your mobile device). Your mobile device must be in the vicinity of your watch to auto-login, or you can enter your email and password in the app to log in.

Setting Up Unlock with Siri

What is unlock with Siri?

Unlock with Siri is a seamless unlock experience tied directly to Siri on your iPhone. You will be able to choose a specific phrase for each door that will unlock the door after you say “Hey, Siri.” To set it up, open the Latch App, navigate to your Door List, and tap on any of your public Doors. Tap the “Add to Siri” button and follow the set-up steps to create your own phrase.

 

Will unlock with Siri work on my phone?

Unlock with Siri is available for any Apple device running iOS 12 or newer. You will also need the Shortcuts app that comes preloaded with your iPhone. If you’ve deleted Shortcuts, you can download it again here.

 

Will unlock with Siri work on my Apple Watch, Airpods, HomePod?

Yes. All unlock with Siri will work across all your Siri-enabled devices. For security reasons, we do not recommend using unlock with Siri if you have a HomePod.

 

How secure is Siri?

Siri uses Apple’s native voice recognition to ensure that only you are able to suggest commands for it. There are varying levels of security for Siri depending on your preferences.

 

  • On iPhone, Airpods, Apple Watch and HomePod, you can allow Siri to passively listen for your voice.
    Whether passively listening or not you can require that Siri only work when your device is unlocked. For instructions on this, please see below.
  • On HomePod there is a specific security setting tied to “Personal Requests.” If this is turned on, then utilizing Siri for shortcuts, as well as your text messages, notes, and more are enabled on your HomePod. You can also require authentication for this feature.
  • For the most secure experience, we recommend disabling Personal Requests on your HomePod and requiring authentication on your Phone for Siri to be used.

For information on setting Siri on your iPhone to your preference please see Apple’s support documentation here.

For information on setting Siri on your Apple Watch to your preference please see Apple’s support documentation here.

For information on setting Siri “Personal Requests” on your AirPods to your preference please see Apple’s support documentation here.

 

How can I set up my own phrase to use to unlock?

When you set up unlock with Siri for your door, we will suggest “unlock ‘Your Door Name’” as the unlock phrase. To edit, simply tap in the ‘When I say:’ box, and choose any phrase you’d like.

 

How can I change the phrase I’ve set up?

Navigate to the Door page and tap the “Add to Siri” button. You will be able to set up any phrase you want here.

 

Can I use the same phrase for all my doors?

You will need to choose a unique phrase for each of your doors. You can use the suggested phrase for each, “unlock ‘Your Door’s Name.’”

 

What happens if I delete Shortcuts?

You will need to download the Shortcuts app again in order to unlock with Siri.

 

If unlock with Siri does not work, what should I do?

First, check that you have downloaded the Shortcuts app. Then, navigate to the Door you are attempting to unlock and be sure that you have added it to Siri. Finally, press the “Add to Siri” button to confirm you are using the right phrase.

 

If I want to remove the Siri Shortcut, how do I do that?

Open your Shortcuts app, and delete natively from within.

 

Can I use this to unlock my door while my phone is unlocked?

Unlock with Siri will mirror the security requirements you have natively with Siri. If you can use Siri without unlocking your phone, then you can use unlock with Siri the same way. If you want to keep your door as secure as possible we recommend requiring your phone be unlocked to use Siri in your iPhone settings.

I can’t find the Latch App in the App Store

If you are an Android user and cannot find the Latch App in the Google Play store, please review our list of Supported Devices to make sure your device is included. 

If the Latch App is not available in your country’s App Store, you’ll need to switch to the US App Store to download the Latch App. Follow the instructions below to switch to the US App Store:

  1. Go to Settings
  2. Select iTunes & App Store
  3. Select Apple ID (at the very top of the screen)
  4. Authenticate w/ password or Touch ID, if required
  5. Select Country/Region
  6. Select Change Country or Region
  7. Select United States
  8. Select Agree to consent to the terms and conditions
  9. Enter payment details
    1. If you do not have a US credit card choose “None”
  10. Enter billing address
    1. Enter any address in the US
  11. Select Next

I cannot login to the app

Check your login details

When your property management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app. 

 

Further troubleshooting

  • Check you have downloaded the correct app, we have two - Latch App (iOS and Android) and Latch Manager App (iOS)
  • If you haven't received login information for Manager App or your login information is not working, contact Latch for permission
  • Double check your password - it is case sensitive
  • If you forgot your password, select 'I forgot my password' on the login screen
  • If the problem persists and you are trying to unlock a door, learn more about the other ways to unlock.

 

How do I setup the Latch iOS Widget?

The Latch iOS Widget allows you to unlock your doors straight from your lock screen without having to unlock your iPhone or open the Latch app. Please note, setting up the widget means you don't need to unlock your phone to unlock your doors, as long as it's been unlocked in the last 10 minutes.

 

  1. Unlock your iPhone
  2. Swipe right to view your widgets
  3. Navigate to the bottom and tap 'Edit'
  4. Tap the 'Plus' icon next to the Latch app
  5. Tap 'Done'

 

Re-ordering the doors in your Latch Widget

You can pick which doors, and in which order they show up in the Widget by opening the Latch App:

  1. Navigating to the left side menu
  2. Tapping 'Widget'
  3. Tapping 'Edit'
  4. Selecting the doors
  5. Dragging and dropping them in the order that you want
  6. Tapping 'Done'

 

Can someone steal my phone and still use the Latch Widget?

To prevent unauthorized use of your Latch Widget, the Latch Widget requires that you have unlocked your phone within the last 10 minutes.

How to update your doors

    1. Swipe up to "My doors."

      My_Doors.png

    2. In your Door List, tap the Door you want to update.

      Door_details.png

    3. Below the Door name, select "Update" in blue.

      Door_details.png

    4. Then, tap the blue "Update" button. Note: You must be close to the device in order to update the Door.

      Update.png

    5. Once your Door is updated, a green check mark will appear, along with the date and time of the last update.

      Update_success.png