To ensure that your experience with the Latch App is secure and reliable, we test all devices before allowing them to run Latch App. If you don't see Latch app in the Google Play store, we may not have verified that your device works with Latch yet.
See our list of Supported Devices for more information.
To request your device, contact us at support@latch.com.
The Latch App is available on iOS and Android. The Manager App is available on iOS.
To ensure that your experience with the Latch App and Manager App is secure and reliable, we strongly suggest using one of the supported devices below. Both the Latch App and Manager App can only be found in the United States App Store/Google Play Store. We recommend referencing the App Store and Google Play Store’s limitations around location switching before making this change.
If you do not see the Latch App in the United States App Store or Play Store, your device may not be fully supported and you may encounter reduced functionality.
Using a pre-production iOS or Android operating system may lead to degraded functionality and is not supported. This includes beta iOS versions under the Apple Beta Software Program and beta Android versions under the Android Beta Program.
Latch App and Manager App are currently supported on devices running iOS 13 and above. Please refer to Apple’s Supported iPhone Models for more device information.
To maintain the reliability and security of the Latch App, we no longer support iPhone 5C and below due to Apple's deprecation of 32-bit devices.
Latch App currently works on devices running Android 6 and above. While the Latch App is available on many Android devices, we recommend Samsung flagship models and Google Pixels.
Contact us at support@latch.com if you have any questions regarding support for your device.
Note: This feature will be available starting Friday, January 13th.
Latch has three different iOS widgets available; Lock Screen, Concierge, and Access. Each widget is designed to allow users to utilize their preferred Latch services and experiences with ease. For information on how to set up widgets, please see this article from Apple.
The Access widget comes in two different sizes; Medium and Large. The Access widget allows you to place a widget on your home screen with your preferred doors and selecting one will open the Latch App and initiate an unlock. With the Home Screen widget, you are able to unlock your doors more quickly and set up pathways of your preferred doors that you utilize on a regular basis.
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The medium widget allows you to have up to four doors selected, and the large widget allows you to have up to ten doors. You can configure which devices are in the widget by navigating to your Latch App, selecting the hamburger menu, and selecting "widget."
The Lock Screen widget allows iOS users to place a widget on their customized lock screen. For information on how to add a Lock Screen widget please see this article from Apple.
The Lock Screen widget allows you to press the widget and open the Latch App directly from your lock screen. You will need to ensure your phone is unlocked with FaceID or your personal PIN in order to navigate. While an unlock does not initiate immediately upon the app opening, you can proceed to using Hold Near to Unlock to immediately start unlocking your doors.
The Concierge widget puts the best additional Latch services directly on your Home Screen. This widget smartly updates to put the best services that are available to you on your screen. Services that are available are in some cases decided by the building you live in, and your eligibility for specific pilots. By pressing on any of these services in the Concierge widget, it will bring you to that service directly in the Latch App.
The hierarchy in which services are displayed is (this cannot be customized at this time):
1. Bookings
2. WeWork
3. Let Someone In
4. FAQ's
To change the order your doors appear in the Latch App, simply open the Latch App and select 'Reorder' from the top right-hand corner. Use the three lines on the right-hand side of each door to set your preferred order. Once complete, select 'Done,' located in the top right-hand corner.
Once your Property Management has created bookable resources/spaces (such as Conference Room, Grill, Pool Table, etc.) throughout a building, residents can book them conveniently through the Latch App.
Bookings can be found in the Latch App by selecting 'Concierge' in the top right-hand corner. If you've already booked a resource/space, you'll see that booking on this landing page and selecting each booking will open up the reservation card with additional information for your upcoming booking. Bookings can be canceled from this page.
To browse available resources/spaces and create a new booking, tap on “Add new booking" to see bookable resources and spaces within your property(s). Next, select a bookable resource or space to open the schedule of available time slots that can be reserved for that resource. Finally, select 'Book' to confirm your booking.
The Latch App for Apple Watch is a hands-free and phone-free way to unlock your Latch devices. While users already have the choice of unlocking with the Latch App, a doorcode, or keycard, the Latch App for Apple Watch offers another unlock option for users on-the-go—even without their phone.
The Latch App for Apple Watch is fully supported on Apple Watch Series 2 and newer. While Bluetooth unlock is not currently supported on the Apple Watch Series 1, you may still access your personal doorcodes.
All watches require watchOS 6 or newer to operate.
The Latch App for Apple Watch is available to download from the App Store on the Watch. If you have auto-install selected on your mobile device, you can also update to the latest mobile version of the Latch App in the iOS App Store, and the Watch App should automatically install.
The Latch App for Apple Watch is only available for users running the watchOS 6 operating system.
Once connected to Wi-Fi, the Latch App for Apple Watch will automatically log in using your credentials from your mobile device (if the Latch App is installed on your mobile device). Your mobile device must be in the vicinity of your watch to auto-login, or you can enter your email and password in the app to log in.
Unlock with Siri is a seamless unlock experience tied directly to Siri on your iPhone. You will be able to choose a specific phrase for each door that will unlock the door after you say “Hey, Siri.” To set it up, open the Latch App, navigate to your Door List, and tap on any of your public Doors. Tap the “Add to Siri” button and follow the set-up steps to create your own phrase.
Unlock with Siri is available for any Apple device running iOS 12 or newer. You will also need the Shortcuts app that comes preloaded with your iPhone. If you’ve deleted Shortcuts, you can download it again here.
Yes. All unlock with Siri will work across all your Siri-enabled devices. For security reasons, we do not recommend using unlock with Siri if you have a HomePod.
Siri uses Apple’s native voice recognition to ensure that only you are able to suggest commands for it. There are varying levels of security for Siri depending on your preferences.
For information on setting Siri on your iPhone to your preference please see Apple’s support documentation here.
For information on setting Siri on your Apple Watch to your preference please see Apple’s support documentation here.
For information on setting Siri “Personal Requests” on your AirPods to your preference please see Apple’s support documentation here.
When you set up unlock with Siri for your door, we will suggest “unlock ‘Your Door Name’” as the unlock phrase. To edit, simply tap in the ‘When I say:’ box, and choose any phrase you’d like.
Navigate to the Door page and tap the “Add to Siri” button. You will be able to set up any phrase you want here.
You will need to choose a unique phrase for each of your doors. You can use the suggested phrase for each, “unlock ‘Your Door’s Name.’”
You will need to download the Shortcuts app again in order to unlock with Siri.
First, check that you have downloaded the Shortcuts app. Then, navigate to the Door you are attempting to unlock and be sure that you have added it to Siri. Finally, press the “Add to Siri” button to confirm you are using the right phrase.
Open your Shortcuts app, and delete natively from within.
Unlock with Siri will mirror the security requirements you have natively with Siri. If you can use Siri without unlocking your phone, then you can use unlock with Siri the same way. If you want to keep your door as secure as possible we recommend requiring your phone be unlocked to use Siri in your iPhone settings.
If you are an Android user and cannot find the Latch App in the Google Play store, please review our list of Supported Devices to make sure your device is included.
If the Latch App is not available in your country’s App Store, you’ll need to switch to the US App Store to download the Latch App. Follow the instructions below to switch to the US App Store:
Check your login details
When your property management adds you to a door, you will receive a Latch Welcome email, which includes your login credentials (email & password) and a link to the app.
Further troubleshooting
Resetting Password (If you are unable to log in) :
Setting a New Password (if you are currently logged in)
If you run into issues while resetting your password, or while attempting to log in, please reach out to our Support Team at support@latch.com
Latch sends emails to you to let you know about important things like setting up your Latch account, new accesses given to you, reset password links, and more. If you are not receiving these emails, it may be for one of the following reasons:
1. Your email provider is taking longer than expected to refresh your inbox
If this is the case, wait a few minutes and refresh your email inbox
2. You are using a company email with a firewall
If you have a company email, there could be a firewall that has been setup by your company's IT department to block out third party emails. We recommend contacting your company's IT department to whitelist no-reply@latch.com. Alternatively, ask your property manager or host to use your personal email address instead to give you access.
3. Latch emails are going to your spam folder
Your email client may be accidentally sending Latch emails to the spam folder. Check your spam folder and check your email provider's instructions on how to prevent email addresses from going to the spam folder.
