If you are a resident of a building your access history is available in your Latch App. To view your history, open the Latch App and select the menu (three lines in the top left-hand side). From there, select ‘History’ and choose the door where you’d like to view your history. 

In the Latch App, you can expect to see activity by the following users at your private unit door:

• Your activity
• Your guests’ activity
• Failed Access attempts
• Failed/Incorrect Doorcode attempts
• Activity by accounts with property management permissions 
• If you have an M Device, you can also expect to see logs of Mechanical Key usage, though they won’t be attributed to a user

In the Latch App, you can expect to see activity by the following users at communal doors: 

• Your activity
• Your guests’ activity 

While we strive to capture all access events, in limited instances, we may experience unintentional loss of access event data that is associated with the operation of our products. Such expected access event data loss may limit your ability to view certain access events.

Note: After a manual door update is performed on your Latch device, the access history within your Latch App will include the last 100 logs. If you would like to see access history for older events, you may contact support@latch.com.

No, a 24-hour doorcode cannot be revoked once it has been shared shared. If you do not want to share a temporary doorcode, you can share access by inviting guests to download the Latch App. 

Unfortunately, property managers need to be able to view your guests’ access history to maintain the safety and security of the building and everyone in it.  

No, Latch devices do not capture video. 

No, there is no interior camera on any Latch device, and Latch cannot see inside your apartment. 

You can easily see a copy of the personal information we have collected as well as the categories of information that we have shared with our service providers. You can also request us to delete your personal information.

Email support@latch.com with your name and Latch account email or call us on our toll-free telephone line: 1-877-890-2221 (operates on East Coast business hours) and we will process your request.

When we delete your personal information, we will not be able to delete all of your personal information right away for security, debugging, and legal and compliance reasons. We may also be unable to fulfill your request if doing so would interfere with a law enforcement request, inhibit a fraud investigation, or jeopardize the security of other users. You may designate an authorized agent to make requests on your behalf. To do so, we will request a signed letter from you verifying who your designated authorized agent is as well as government ID proving the identity of your authorized agent. 

Your personal information is highly sensitive so to carry out a download or deletion, we’ll need to verify your identity by asking you to provide a few pieces of information such as your Latch account contact information, government ID, a verification code, or further identifying information. If we are unable to verify your identity, we may not be able to complete your request. 

When you request your information to be deleted, you’ll also need to first ensure that you don’t have any active access to a space as we don’t want to accidentally stop your access to your home or workplace. Similarly, if you’re a property manager, you’ll need to ask your Portfolio Manager to remove your Latch Mission Control access. Once that’s done, we’ll immediately delete all of your access history at your apartment door, delete your contact information, and halt all communications to you.

For building security purposes, your access history in the common spaces is retained for 90 days after you request deletion, after which they are anonymized. All personal information that relates to you will be deleted at this time making you untraceable in the Latch system. There may be some of your personal information such as access logs that remain on Latch devices. Because Latch devices in your building are owned by your property, it is the responsibility of your property management to update those devices. Doing so will ensure any remnants of your personal information on those devices are deleted.

We note that while Latch strives to capture all access events, in limited instances, we may experience unintentional loss of access log data that is associated with the operation of our products. Such expected access log data loss may limit your ability to view certain access events.

You may read our full privacy policy at https://www.latch.com/privacy-policy.

In addition to collecting users’ contact information, Latch stores information about users’ access permissions, access history, and access-sharing activity. To view the complete list of information that Latch collects from their users, see our Privacy Policy.

At your personal door, your access history remains private to only you and is never shared with anyone including property management. For peace of mind, you can view access histories of your guests, property managers, and trusted services who enter your home.

Your access history at your personal door is never shared with or sold to third parties for the purposes of marketing or advertising. 

We only collect information that is necessary to maintain the security of the building and provide you with our services.  

At common and amenity spaces (such as the front door, gym, or package room), Latch devices capture an access history so that property managers are able to keep the building and everyone inside it secure. This way, they’re able to see when visitors, service providers, couriers, staff, and maintenance workers have been let in. 

First, our offline-first design approach means that our Latch M and C devices do not require internet connectivity to unlock. Operating independently from the internet provides an extra layer of security against malicious actors and keeping residents’ data safe.

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Second, in addition to running internal static, unit, and integration tests, we partner with third-party firms to run periodic penetration tests, and validate our product architecture and design. We also use a variety of security monitoring tools to detect risks in real-time and test new features and products in real-world scenarios.

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Finally, ‍Latch devices are designed to get better every day. Because all our products can be updated wirelessly, we’re able to roll out the latest security features and fixes quickly and easily.

If you have resident status at a private unit door, your activity history at your private door is not visible nor shared with anyone at your property, including landlords or property managers. For the safety of the building, activity by all users at common doors (regardless of user status and including residents) is captured and visible to property management staff. Activity by all users who do not have resident status (e.g., residents’ guests and users of 24 hour doorcodes) at private unit doors is visible to the resident of that unit as well as property management staff. 

Any available access logs (for buildings outside of New York City) will be retained for a two-year retention period. This is to ensure that you’ll have access to a history of who entered your space and when (including landlords, property managers, and building staff), which helps resolve disputes if and when they occur. Activity logs older than two years will be depersonalized two years after they are generated.

While we strive to capture all access events, in limited instances, we may experience unintentional loss of access event data that is associated with the operation of our products. Such expected access event data loss may limit your ability to view certain access events.

Yes, we have revised our Privacy Policy to comply with New York City’s Tenant Data Privacy Act. This change will automatically be effective on July 30, 2021 for all Latch users in a New York City property and applies to data collected on or after that date. This change impacts users across LatchOS applications for consumers and enterprises in New York City. More information regarding this NYC data retention policy can be found in our Privacy Policy.

Activity logs for buildings in New York City will be subject to a 90 day retention period starting July 30, 2021 for access logs collected on or after that date. After 90 days, these activity logs will be deleted or anonymized on a rolling basis.

New York City building activity logs from before July 30, 2021 will not be visible via the Latch App or Latch Mission Control. For NYC buildings, only 90 days worth of activity logs generated on or after July 30, 2021 will be accessible via the Latch App or Latch Mission Control. For special cases where data beyond that time frame is needed, please reach out to support@latch.com.

Activity logs for buildings outside of New York City will abide by the default two year retention period. Access logs will only be visible in a two-year time range. Activity logs generated on or after July 30, 2021 will be removed or anonymized two-years after they are generated.

We’ve designed our devices to unlock using four different kinds of credentials: the Latch App, a doorcode, a keycard, or a mechanical key. If you were unable to use your Latch App, your property manager could send you a secure doorcode via email—and in the case your phone was stolen or lost, they could temporarily remove your building access to protect the security of your apartment. 

Your unit-entry device has been designed to support entry via a backup mechanical key, so you will always be able to unlock your door. In the rare event that software issues lead to unexpected downtime, Latch has engineering and customer support teams that are on call to provide around-the-clock assistance. 

For the Latch C2, because it inherently does not have a physical key, Latch has designed a Qi-compatible Inductive Jumpstart.* This allows the device to be powered and unlocked in the event the batteries unexpectedly drain or fail, ensuring that you can access your unit by using a Qi-compatible power bank (such as the one linked here) to power the device.

Watch our Inductive Jumpstart training video here.

*In addition to the C2, Inductive Jumpstart is available on all Latch devices with a Geneva Lens. To determine if your Latch device has a Geneva lens, select the door in your Latch App and choose 'Device Details.' If the Firmware begins with 'G,' your device has a Geneva lens. 

We’ve approached security from every angle to reduce the risk of malicious activity. We continuously test our hardware and software against potential threat models and frameworks to get ahead of potential risks, and are committed to making software updates if and when vulnerabilities are detected. Additionally, we’ve taken steps to ensure that access information is protected: encrypting data on our devices as well as on our back-end servers, building in strong authentication and data leakage provisions, and more. 

To learn more about how our security program has been designed to meet commercial best practices, visit latch.com/security-privacy.

We designed Latch devices so you can easily and securely enter your space and share access with those you trust. For peace of mind, some Latch devices have a camera on their exterior that takes photos in specific situations while preserving your privacy, so you can check who entered your space and when (Latch C, Latch M, and Latch R). The Latch C2, current Latch M, Latch T and E-Genius Powered by Latch do not have a camera.

When are photos taken at private unit doors?

• Latch devices with cameras on private unit doors only take photos under specific circumstances, namely during a failed/incorrect doorcode attempt and when someone uses a daily doorcode. Latch devices at private unit doors do not capture photos during Latch App (Bluetooth) unlocks, mechanical key unlocks, keycard unlocks, or doorcode unlocks that are not 24-hour daily doorcodes (i.e. no photos are taken if a user utilizes the doorcode provided with Latch App access).

When are photos taken at public doors?

• For the security of the building, Latch devices at common area/public doors take photos of the following unlock events regardless of user type (resident, guest, accounts with property management permissions): Latch App (Bluetooth) unlocks, 24-hour daily doorcode unlocks, and doorcode unlocks that are not tied to 24-hour daily doorcodes.

Who can see the photos?

If you have resident status, photos at your private unit door are visible only to you, other users with resident status at your private unit door, and authorized building personnel.

Note: The lens on the R, M, and C devices is not capable of taking video.