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Adding residents to the Latch Intercom

Adding residents to the Latch Intercom is simple with Latch Manager. To show up in the Intercom, residents must be:

  1. Given a Key that contains a door paired to a Latch Intercom. For example, an ‘All Residents’ Key' containing ‘Front Door’ will have a Latch Intercom paired with it. A door that has an intercom paired with it will have a blue badge labeled ‘+Intercom.’
  2. Be added to a Unit. You can add a Unit to a resident during the invite flow or from the person detail view under ‘People.’ See Adding Units for more information about how to add and manage Units.
  3. Have ‘Display in Intercom’ toggled on. You can manage display preferences for individual users during the invite flow or from the person detail view under ‘People.’

Removing residents from an intercom

A resident will automatically be removed from an intercom in any of the following instances: 

  • Their access to a door that is paired with the Intercom ends.
  • They are removed from the Unit.
  • The resident or property management toggles ‘Display in Intercom’ off.

The removal of a resident happens automatically when their access ends, like when a lease terminates.

How do resident names display on the Intercom?

Resident display names default to [First Name] [Last Initial]. For example, John Smith will show as ‘John S.’ You can create a custom name for your resident when inviting them or from the person detail view under ‘People.’

Adding Units

If your property has Units turned on, you can add Units by navigating to ‘Property Settings’ on the top navigation bar in Manager Web and tapping ‘Manage Units.’ From there, you can tap ‘Actions’ to ‘Add a Unit’ or ‘Reorder Units.’ You can either add units one-by-one or import a .CSV file of all units at once. 


If you are not able to access Units and you would like to add them to your building, please contact Latch Support.

Can I reorder how Units show on the Latch Intercom?

You can reorder how Units show on the intercom by navigating to ‘Property Settings’ on the top navigation bar and tapping ‘Manage Units.’ From there, you can tap ‘Actions’ and then ‘Reorder.’ Then simply drag and drop the Units to rearrange them.

Can I hide certain Units on the Latch Intercom?

Yes. You can manage which Units show on each intercom. To do so, navigate to the door that is paired with the Intercom and tap ‘Intercom’ in the door detail view. Then tap ‘Actions’ and ‘Hide Units’ to manage which Units are visible.

Intercom brightness and volume

The Latch Intercom’s brightness and volume are carefully calibrated during manufacturing to suit most outdoor environments. If you would like to change either the brightness or volume, Latch Support can assist you in remotely changing them to suit your installation location.

My intercom is displaying ‘Empty Directory’

Your intercom will show ‘Empty Directory’ when it hasn’t been able to download the Unit and resident list from the Latch Cloud. This can happen if you haven’t added Units to your building or if the intercom cannot connect to the internet. Check your internet connection within Latch Manager Web.