Contact Sales

Installing a Jasco Light Switch

The following covers how to install a Jasco Light Switch. If you have any questions about this process, please contact our Customer Support team at support@latch.com.

Pre-Install Checklist:

  1. The Light Switch has been installed into the wall by an electrician. 
  2. Latch has been provided with a list of the Room types associated with the property.
  3. The Smart Home Property Setup steps have been completed by Latch Customer Success, including adding Rooms to Latch.
  4. You have access to an iPhone and the Latch Manager App.

To provision a Light Switch for use with Latch:

  1. Using the Manager App on your iOS device, scan the QR code located on the Light Switch and add the device to the Property, Unit, and Room.
  2. Press the 'Pair' button in the Manager App to place the Hub into pairing mode. The Hub will remain in pairing mode for 3 minutes. 
  3. Restore power to the switch at the circuit breaker to place it into pairing mode. Alternatively, turn the light on, then press the on button again 10 times consecutively. The light will turn off and be placed in pairing mode.
  4. The pairing will commence automatically. The LED status indicator will blink as the switch scans for the Hub. It is normal to hear a clicking sound coming from the Light Switch during this time. 
  5. Once pairing is complete you will see a success message in the Manager App and the LED on the Light Switch will stop blinking. The Light Switch will now show up in the Manager App as connected.

Troubleshooting a Jasco Light Switch

If you need to reset a Jasco light switch or run into the below issues, please attempt the following troubleshooting steps to try and resolve the issue. If you need further assistance, please contact support@latch.com.

To manually reset a smart switch:

If you need to manually reset and remove the smart switch from the Zigbee network, tap the top of the rocker (ON button) 10 times quickly.

If a light is off and does not turn on:

  1. Verify that the light bulb is not burned out.
  2. Turn off power at the circuit breaker, wait 30 seconds, then restore power.  This will restart the light switch software.
  3. Have an electrician verify the wiring.
  4. If the wiring has been verified, the device should be replaced. 

If a light is on and does not turn off:

  1. Turn off power at the circuit breaker, wait 30 seconds, then restore power.  This will restart the light switch software.
  2. Have an electrician verify the wiring.
  3. If the wiring has been verified, the device should be replaced.

If light can be controlled by the physical switch, but not the Latch App:

  • Check if other lights can be controlled by the Latch App.
    1. If so, reset the switch by tapping the top of the rocker 10 times quickly (or flicking up 10 times if a toggle switch) The light should turn off and the LED at the bottom of the switch should blink. Use the Latch Manager app to add the device to the network.
    2. If not, restart the hub and try again.

If lights are not showing up in the Latch App:

  1. Reset the switch by tapping the top of the rocker 10 times quickly (or flicking up 10 times if a toggle switch). The light should turn off and the LED at the bottom of the switch should blink. Use the Manager app to add the device back to the network.