How to Set Up Latch Delivery Assistant

Learn to set up your virtual doorman, create package room units, and give access to everyone that needs access.

1. Login to manager.latch.com
2. Create ‘Packages’ Intercom unit
   1. Select the “Property Settings” tab
   2. Select “Manage Units”
   3. Select “Add Unit”
   4. Label Unit Name as “Packages”
3. Create “Building Entrance” Door (Skip this step if the entrance door already exists)
   1. Select the “Doors” tab
   2. Select “Add Door”
   3. Name the Door “Building Entrance” & select “Building Entrance” as the type
   4. Save the Door
4. Create “Package Room” Door (Skip this step if the package room door already exists)
   1. Select the “Doors” tab
   2. Select “Add Door”
   3. Name the Door “Package Room” & select “Building Entrance” as the type
   4. Save the Door
5. Create “Package Room” Key
   1. Select the “Key” tab
   2. Select “Make Key”
   3. Name the Key “Package Room” & select the Building Entrance & Package Room Doors
   4. Select “Make Key”
6. Invite the virtual doorman
   1. Select the “People” tab
   2. Select “Invite”
   3. Select “Latch App” from the drop down
   4. Input the following information:
      1. First Name: Delivery
      2. Last Name: Assistant
      3. Email: support@eyeforce.com
      4. Phone: (832) 869-1889
      5. Unit: Packages
      6. Keys: Package Room
   5. Select “Send"
7. Rename “Delivery Assistant”
   1. Select the “People Tab”
   2. Select the “Delivery Assistant” resident
   3. Scroll down & click “Edit” next to the ‘Display in Intercom’ section
   4. Mark “Show in intercom” & select “Custom Name” from the dropdown
   5. List “Package Room” for the Intercom Display Name
   6. Select “Save”

*Note: Residents must have their phone numbers uploaded to Latch Manager to receive package notifications.