Latch has partnered with WeWork to conveniently provide you with a dedicated space to focus. Users can set up a WeWork membership through the Latch App (via Stripe) and use the WeWork App to book workspace across WeWork locations. For any questions not addressed in the below articles, please reach out to Support@latch.com.
Activating Your WeWork Membership
If WeWork memberships are available at your property, there are two ways to sign up using the Latch App. First, you’ll see an information card on your home page which you can click to begin the signup process. If you’ve closed the card or no longer see it on your home screen in the Latch App, you may select ‘Concierge’ in the top right-hand corner of your Latch App. From there, once you agree to the Membership Terms, you’ll advance to the Payment page, where you’ll be able to fill in the form and subscribe to your WeWork membership. You’ll receive a payment confirmation from Stripe (which will collect and process your payment information) and you can expect to see your WeWork account confirmation in the next business day. When you sign up for your WeWork Membership, it will begin on the day of purchase and will end 30 days from that day, after which it will renew automatically on a month-to-month basis until canceled.
Once your WeWork account has been confirmed, you can download the WeWork App and begin reserving workspaces!
Canceling your WeWork Membership
When you sign up for your WeWork Membership, it will begin on the day of purchase and will end 30 days from that day, after which it will renew automatically on a month-to-month basis until canceled.
To cancel your WeWork membership simply send an e-mail to support@latch.com at least two (2) business days prior to your WeWork Membership renewal and request cancellation of your WeWork Membership. Please include your First Name, Last Name, as well as the phone number and E-mail address you used to Subscribe for your WeWork Membership. We will begin the process of closing your Stripe Account (used to pay for WeWork) and canceling your WeWork subscription. You will receive e-mails from both Stripe and WeWork confirming your subscription has been canceled.
We do not offer pro-rated refunds and your membership will last, even if canceled, until the last day of the month you paid for.
WeWork Frequently Asked Questions (FAQs)
What does the Latch WeWork Membership include?
Purchasing a WeWork membership through the Latch App provides users with access to discounted WeWork membership. Your WeWork membership is a recurring membership, which means it will automatically renew on a monthly basis until canceled.
How do I activate my WeWork Membership?
Check out this article on ‘Activating your WeWork Membership.’
I paid for my WeWork membership, but haven’t received confirmation from WeWork. Has my account been activated?
If you’ve just set up your Stripe account and received a notification that your payment for your WeWork subscription was successful, you’re all set. Once your account has been activated (within 1 business day) you’ll receive a confirmation e-mail WeWork confirming your WeWork account has been activated. From there, you can download the WeWork App (download links: Google Play Store and Apple App Store) and begin booking!
How do I cancel my WeWork Membership?
Check out this article on ‘Canceling your WeWork Membership.’
What if I have questions about a specific WeWork Office or with something onsite (printing, etc.)?
For questions related to a WeWork location or issues with the WeWork App, please work with the onsite WeWork Staff or submit a support request to WeWork directly. You may also review the WeWork Frequently Asked Questions (FAQs) here.
What if I have questions about my membership?
For questions about your membership, cancellation, and charges, reach out to Support@latch.com.
What if I use more than five credits in a month?
If you use more than the allocated five WeWork credits, the payment method associated with your WeWork subscription will be charged to cover the additional expenses accrued. You will be charged at the end of each calendar month based on usage during that calendar month and will receive confirmation of any additional purchases via e-mail when the payment method on file is charged.
You will not be charged unless you use greater than 5 credits during a month of your subscription.
What if I don’t use all of my WeWork Credits, can I request a refund?
No refunds will be provided for any paid and unused portion of your WeWork Membership.
I received a notification from Stripe that my payment was rejected, what does this mean? What do I need to do?
If you receive a notification from Stripe that your payment method was unsuccessful, you’ll be prompted to update it. If the payment issue is not resolved, after three days, Stripe will retry payment with the same card. If this payment is successful, you’re all set! If the payment is still unsuccessful, your Stripe and WeWork memberships will be canceled and you’ll receive e-mails confirming their cancellation. For any questions about this process, please reach out to Support@latch.com; for questions about why a payment was rejected, please contact Stripe Support.