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Setting Up Latch Link

Setting up your Latch Link is quick and simple. You’ll need to ensure you set up Units for your property, enable Latch Link for the correct Door, and then assign the Latch Link to your users.

To set up Units, simply:

  1. Navigate to manager.latch.com
  2. Press 'Manage Settings' in the top right
  3. Select 'Manage Units'
  4. Press 'Actions'
  5. Add Units or import a CSV file of all Units at once

To enable Latch Link for an existing Door:

  1. Navigate to manager.latch.com
  2. Select the Doors or Devices tab at the top of the screen
  3. Search for the Door you wish to pair with Latch Link
  4. Click 'Edit'
  5. Enable Latch Link in the Intercom menu
  6. Press 'Save'
  7. Select the 'Virtual Intercom' sub-menu on the Door
  8. Select 'Actions'
  9. Press 'Print Card'

To enable Latch Link for new Doors:

  1. Create a Door
  2. Choose Latch Link in the Intercom menu.
  3. Press 'Save'
  4. Select the 'Virtual Intercom' sub-menu on the Door
  5. Select 'Actions'
  6. Press 'Print Card'

To assign Latch Link to your users:

  1. Navigate to manager.latch.com
  2. Select the 'People' tab at the top of the screen and navigate to a user 
  3. Select 'Edit'
  4. Assign the right Unit to their account
  5. Ensure they have an assigned phone number