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How to perform a Firmware Upgrade with the Latch App

Firmware Upgrades offer numerous optimizations and improvements to Latch device performance, functions and overall security. Residents can now upgrade select Latch M, eGenius, and Latch C2 devices through their latch app.
To Firmware Upgrade the Latch device (while physically at the device):
1. Open the Latch App (iOS), Latch App (android)
2. Select the corresponding property
3. Select the corresponding door / lock name
4. Select ‘Upgrade Firmware'
The Firmware Upgrade may take up to 3 minutes. During this time, please do not step away from the device or close out the App. Please ensure your phone has Bluetooth ON and is connected to a good internet. Also, please enable location services for Android phones before performing the upgrade.
If the Firmware Upgrade fails on first try, please reset the Latch App by closing out and reopening the App, then reattempt the Upgrade 2-3 more times. If unsuccessful after 3 tries, please reach out to your property manager for further assistance.
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