LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
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LatchOS
Smart Access
Guest and Delivery Management
Smart Home and Sensors
Connectivity
Resident Experience
Design
News
Support
Contact Sales
I live at a property with Latch devices
Using the Latch App and your Latch device
Using your Latch Device and the Latch App
Setting up the iOS Widget
Creating your Latch Account and Downloading the Latch App
Introduction to the Latch App
Changing your Password while logged in to the Latch App
Door Updates, Firmware Upgrades, and Battery Life
Inviting Guests and Revoking Guest Access
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Latch App Troubleshooting
Can I change my Doorcode?
Log In Issues and Password Reset
I'm not receiving Latch emails
I'm having issues unlocking my door or seeing a Bluetooth Error
I'm getting an 'Out of Schedule' Error in the Latch App
I don't see doors or am missing doors in my Latch App
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Device Optimization and Troubleshooting
Changing Batteries in your Latch Device
How to perform a Door Update
How to perform a Firmware Upgrade with the Latch App
The numbers on the Latch lens are blinking after typing my doorcode in or attempting to use my Keycard
My Latch C Deadbolt is retracting and extending
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Smart Home Troubleshooting
Changing the Batteries of my Latch Water Sensor
How do I connect a Honeywell thermostat to WiFi?
How do I connect a Nest Device to a Google Account?
My Smart Home device is not turning on
Issues Viewing my Smart Devices
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Security and Privacy
Latch Data Policy and New York City Tenant Data Privacy Act
How do you work to prevent security breaches?
What does Latch do with my data? Is it sold to anyone?
Can I request to see the data that Latch collects about my access history, or delete my data?
Who can view my access history? How long is this data stored for?
Do Latch devices take photos?
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Frequently Asked Questions (FAQ)
Latch Lockout Emergency troubleshooting steps
What if my Latch Keycard is lost or stolen?
What if I lock my phone inside my apartment or the battery dies? What if my phone is stolen?
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