If the numbers on the lens blink after typing in your doorcode or attempting to use a Latch Keycard, it's possible the doorcode was incorrectly entered or, in both cases, your access may not be synced to the Latch device. We recommend the following:
- Verify in your Latch App that you have current access to the door you're attempting to unlock.
- If you do have current access, perform a manual update using the Latch App.
- Attempt a Latch App unlock by tapping the blue 'Unlock' button.
- Attempt an unlock using your doorcode and/or Latch Keycard again. Ensure you're tapping the device lens to wake the device before typing in your doorcode or presenting your Latch Keycard and that you're following the doorcode recommendations in this article.
If these steps do not resolve the issue, we recommend contacting your property management team as well as Latch Support at email@example.com for assistance. Please include the specifics around the issue you are facing (any error messages or device behavior being seen, etc), and Latch Support will be happy to troubleshoot the issue further.